Summary
Overview
Work History
Education
Skills
Timeline
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Diva Coleman

Atlanta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Associates Teacher

Bright Horizons Childcare
05.2022 - Current
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Participated in parent teacher conference to discuss developments of students and increase support.

HDE CUSTOMER SERVICE REP

The Home Depot
04.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

HR SERVICES CONTACT CENTER ASSOCIATE

The Home Depot
01.2019 - 01.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Approved and terminated customer contracts upon request.
  • Completed performance reports for team leaders to address associates strengths and weaknesses.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

HDE SR. CUSTOMER SERVICE REP

The Home Depot
09.2017 - 01.2019
  • Handles complex inquiries/duties from customers and field teams.
  • Improving customer relationships while interacting with customers and other Home Depot associates on a daily basis during sales and product inquiry transactions.
  • Responsible for the scheduling and confirmation of appointments with customers and/or taking payments of jobs.
  • Responsible for resetting appointments, managing calendars, resulting appointments, process deposits, and block calendars based on established criteria from Sales Management.


Education

High School Diploma -

Frederick Douglass High School
Atlanta, GA
05.2011

Skills

  • Child Development
  • Documentation
  • Problem-Solving Ability
  • Issue and Complaint Resolution
  • Call Center Operations
  • Customer Service
  • Microsoft Outlook
  • Typing Proficiency
  • Microsoft Word
  • Call Volume and Quality Metrics
  • Technical Support
  • Payment processing

Timeline

Associates Teacher

Bright Horizons Childcare
05.2022 - Current

HDE CUSTOMER SERVICE REP

The Home Depot
04.2021 - 05.2022

HR SERVICES CONTACT CENTER ASSOCIATE

The Home Depot
01.2019 - 01.2020

HDE SR. CUSTOMER SERVICE REP

The Home Depot
09.2017 - 01.2019

High School Diploma -

Frederick Douglass High School

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Diva Coleman