Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Diva Rivas

Diva Rivas

Las Vegas

Summary

Commission-based sales associate with 7+ years of experience in a fast-paced retail environment. Proficient in product knowledge, sales techniques, and customer relationship management. Skilled in using POS systems, processing transactions, and handling customer inquiries. Demonstrated ability to meet and exceed sales targets, earn commissions, and contribute to a positive team environment.

Overview

13
13
years of professional experience

Work History

Fulfillment Associate

Macys
Paramus
03.2021 - 07.2025
  • Ensured accurate fulfillment of orders to exceed customer expectations for online shopping experiences.
  • Conducted orderly section breakdowns to minimize disruptions to customer shopping experiences.
  • Adhered to picking and packing specifications for each type of product, maintaining consistency and quality.
  • Assisted customers and colleagues in safely moving heavy merchandise, following internal risk mitigation policies.
  • Coordinated replacement products to meet customer needs, with comparable levels of quality and functionality.
  • Inspected and measured tools and equipment for defects, promptly reporting any damage or wear to supervisors for resolution.

Retail Sales Associate

Vincenzo silver - The forum shops at Caesars
Las Vegas
07.2018 - 12.2020
  • Enhanced the customer shopping experience by recommending, locating, and reaching out for the most appropriate products that meet the customers’ needs.
  • Promoted customer satisfaction by exhibiting a professional and friendly attitude when responding to client queries, demonstrating the use of products, and resolving complaints.
  • Leveraged in-depth knowledge of all the stocked items in providing detailed explanations to customers, and persuading or convincing them to make purchases.
  • Maintained up-to-date knowledge of promotional events, utilizing this information to promote the store’s traffic and sales.

Sales Agent

Premier Dead Sea Cosmetics
Las Vegas
11.2012 - 12.2019
  • Develop and maintain relationships with customers to increase sales.
  • Identify potential customers, and make cold calls to generate new business.
  • Provide excellent customer service by addressing customer inquiries and concerns.
  • Meet or exceed sales goals and quotas on a regular basis.
  • Stay up to date with product knowledge and industry trends.
  • Prepare sales contracts, and follow company policies and procedures.
  • Collaborate with team members to achieve team and company goals.
  • Track and analyze sales data to identify areas for improvement.

Education

Associate of Science - Accounting And Finance

Bergen Community College
Paramus, NJ

Skills

  • Sales techniques
  • Customer service
  • Order fulfillment
  • Cold calling
  • Upselling
  • Cash handling

Languages

Spanish
Native/ Bilingual

Timeline

Fulfillment Associate

Macys
03.2021 - 07.2025

Retail Sales Associate

Vincenzo silver - The forum shops at Caesars
07.2018 - 12.2020

Sales Agent

Premier Dead Sea Cosmetics
11.2012 - 12.2019

Associate of Science - Accounting And Finance

Bergen Community College

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