Divad Durham
Paterson,NJ
Summary
Being a Genius at Apple is something I thought a kid from Paterson, New Jersey could never achieve. My journey at Apple has been so amazing. The impact this company has had on me not only inspired me to become a better peer but also a better father,son, brother and friend. I want to help bridge the gap between retail and corporate. I have so much to learn and I'm excited to see how the other side on the company works.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Hardware Validation Engineering (CE)
Apple
Santa Clara, CA
06.2022 - Current
- Performed work according to project schedules and high quality standards.
- Set up, calibrated and operated engineering equipment.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Installed laboratory equipment and instrumentation for tests, research and process control.
Genius
Apple
Rockaway , NJ
05.2021 - Current
- Strong people skills and knack for problem solving.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Excellent at prioritization skills and the ability to make decisions quickly.
- Successful in team environments, demonstrating shared responsibility and accountability with other
team members.
Technical Expert
Apple
Willowbrook Mall, NJ
08.2019 - 05.2021
- Ability to listen and provide feedback and mentorship to others.
- Can identify patterns based upon prior troubleshooting experience to diagnose symptoms and
causes. - Certified to repair iOS devices.
Technical Specialist
Apple
Willowbrook Mall, NJ
01.2017 - 08.2019
- Flexibility to regularly rotate through different technical specialties and skill sets
- Ability to thrive on change as products evolve
- Reassured customers when delivering product diagnoses and potential solutions.
Product Zone Expert
Apple
Willowbrook, NJ
05.2015 - 01.2017
- Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly
learn about new products. - Proven experience in sales and technology solutions, as well as in developing customer loyalty.
- Passionate about Apple, inspired and educated others about all that Apple has to offer.
Skills
- Self-Motivated
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Coaching and mentoring
- Verbal and written communication
- Organizational Skills
- Technical Troubleshooting
- Computer Diagnostics
Certification
Apple Certified Mac Technician
Apple Certified ios Technician
Timeline
Hardware Validation Engineering (CE)
Apple
06.2022 - Current
Genius
Apple
05.2021 - Current
Technical Expert
Apple
08.2019 - 05.2021
Technical Specialist
Apple
01.2017 - 08.2019
Product Zone Expert
Apple
05.2015 - 01.2017
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