Divahna Sullivan
Iowa City,IA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
General Manager
Firehouse Subs
08.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Created Employee schedules, payroll, RTO (Requested Time off)
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Team Member
Protein Bar And Kitchen
04.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
Peer Instructor
Ignite (Teen Living Program)
11.2020 - 02.2022
- Monitored intern progress and adapted trainings to support growth and development.
- Organized presentation information for intern training sessions and delivered to large groups.
- Coordinated with departmental managers to devise appropriate training needs for interns and supported them in program completion.
- Built comprehensive training modules for [Area of expertise] interns and gave ample opportunity to pursue external curricula.
- Navigated individual needs and supported intern development with flexibility in planning.
Team Member
Chipotle
09.2021 - 01.2022
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
North Lawndale College Prep
1615 S Christiana Ave, Chicago, IL 6062306.2019
Skills
- Cost Management
- Labor Cost Controls
- Microsoft Excel
- Food Preparation and Safety
- Verbal and Written Communication
- Microsoft Office
- Profit and Loss
- Menu Planning
Timeline
General Manager
Firehouse Subs
08.2022 - Current
Team Member
Protein Bar And Kitchen
04.2022 - 07.2022
Team Member
Chipotle
09.2021 - 01.2022
Peer Instructor
Ignite (Teen Living Program)
11.2020 - 02.2022
High School Diploma -
North Lawndale College Prep