Divina Capote
San Pedro,CA
Summary
Dynamic RADT Case Manager with a proven track record at Fred Brown Recovery Services, adept in case management and client advocacy. Excelled in coordinating care, achieving compliance, and enhancing client relations through effective problem-solving and teamwork. Skilled in data entry and CPR/AED certified, consistently delivered personalized service, improving client outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RADT Case Manager
Fred Brown Recovery Services
12.2021 - 10.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assistant Manager
CVS Pharmacy
09.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Guest Port Service Agent
Metro Shore Services
06.2016 - 01.2020
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
Cashier
The 99 Cents Only Store
12.2013 - 10.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Associate of Science - Business
Los Angeles Harbor College
Wilmington, CA06-2013
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Client Advocacy
- Care Coordination
- Data Entry and Analysis
- Group Therapy
- Teamwork and Collaboration
- Client Needs Assessments
- Certified in CPR/AED
Certification
RADT Certified December 2023
Timeline
RADT Case Manager
Fred Brown Recovery Services
12.2021 - 10.2024
Assistant Manager
CVS Pharmacy
09.2018 - 10.2021
Guest Port Service Agent
Metro Shore Services
06.2016 - 01.2020
Cashier
The 99 Cents Only Store
12.2013 - 10.2015
RADT Certified December 2023
Associate of Science - Business
Los Angeles Harbor College
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