Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divina Capote

San Pedro,CA

Summary

Dynamic RADT Case Manager with a proven track record at Fred Brown Recovery Services, adept in case management and client advocacy. Excelled in coordinating care, achieving compliance, and enhancing client relations through effective problem-solving and teamwork. Skilled in data entry and CPR/AED certified, consistently delivered personalized service, improving client outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

RADT Case Manager

Fred Brown Recovery Services
12.2021 - 10.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Assistant Manager

CVS Pharmacy
09.2018 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Guest Port Service Agent

Metro Shore Services
06.2016 - 01.2020
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Streamlined check-in/check-out process through diligent organization skills resulting in reduced wait times for customers.
  • Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.

Cashier

The 99 Cents Only Store
12.2013 - 10.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Associate of Science - Business

Los Angeles Harbor College
Wilmington, CA
06-2013

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Client Advocacy
  • Care Coordination
  • Data Entry and Analysis
  • Group Therapy
  • Teamwork and Collaboration
  • Client Needs Assessments
  • Certified in CPR/AED

Certification

RADT Certified December 2023

Timeline

RADT Case Manager

Fred Brown Recovery Services
12.2021 - 10.2024

Assistant Manager

CVS Pharmacy
09.2018 - 10.2021

Guest Port Service Agent

Metro Shore Services
06.2016 - 01.2020

Cashier

The 99 Cents Only Store
12.2013 - 10.2015

Associate of Science - Business

Los Angeles Harbor College

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Divina Capote