DIVINA MATADIN
Clermont,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Closer
Travel Points International
01.2018 - 10.2023
- Ascended from Appointment Setter to Closer within my first year of employment.
- Used my ability to memorize scripts to set appointments until I became a closer.
- I produced top sales for the company and received employee of the month for 10 months consecutively.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Built relationships with customers and community to promote long term business growth.
- The skills required were inbound/outbound customer service, selling, closing, accounting/finance, contracts, computer skills, clerical skills, collecting payments, Microsoft Word, Excel and PowerPoint.
Receptionist
West Orange Family Medical Care
01.2017 - 01.2018
- On a daily basis, I was the first face of the company and received outstanding reviews from patients and co- workers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- The skills required were inbound/outbound calling and customer service, scheduling appoints, patient check-in/check-out, clerical work, paper filing, patient triage, insurance verification, and medical assisting.
Customer Service Representative
Conduent
01.2016 - 01.2017
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- The skills required were customer service, computer/ typing skills, providing information and solutions, and collecting payment information.
Education
High School Diploma -
Olympia High School
Orlando06.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Staff Training
- Credit Card Payment Processing
- Sales Expertise
- Active Listening
- Conflict Resolution
- Customer Service
- Clerical Support
- Data Entry
- Outbound and Inbound Calls
- Business Administration
Timeline
Sales Closer
Travel Points International
01.2018 - 10.2023
Receptionist
West Orange Family Medical Care
01.2017 - 01.2018
Customer Service Representative
Conduent
01.2016 - 01.2017
High School Diploma -
Olympia High School
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