Divina Montano-Perez
Phoenix,Arizona
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Salad And Go
10.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Sales Cashier
AutoZone
09.2022 - 02.2023
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Ensured smooth transactions with the use of point-of-sale systems and cash registers.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Retail Sales Associate Cashier
The Home Depot Inc
10.2020 - 03.2022
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Participated in regular training sessions to stay current on new products and retail best practices.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
- Connected with customers to support positive transaction experiences and address service concerns.
- Provided warranty information to customers purchasing covered items and services.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate in Engineering Technology - Welding
Arizona Automotive Institute
Glendale, AZ10.2024
High School Diploma -
Camelback High School
Phoenix, AZ05.2022
Skills
- Supply Restocking
- Guest experiences
- Operational standards
- Verbal and written communication
- Cleaning techniques
- Food safety measures
- Customer interaction
- Operations and procedural knowledge
- Upselling strategies
- Taking Orders
- Cleaning and sanitizing
- Food safety knowledge
- Menu Memorization
- Recordkeeping
- Order Taking
- Hygiene practices
- Cash handling expertise
- Item promotion
- Service prioritization
- Sales Techniques
- Payment Processing
- Written Communication
- Professionalism
- Multitasking Abilities
- Money Handling
- Reliability
Timeline
Restaurant Team Member
Salad And Go
10.2023 - 03.2024
Sales Cashier
AutoZone
09.2022 - 02.2023
Retail Sales Associate Cashier
The Home Depot Inc
10.2020 - 03.2022
Associate in Engineering Technology - Welding
Arizona Automotive Institute
High School Diploma -
Camelback High School