Divine Favour Mokom Nkam

Highly motivated and dedicated professional with a strong educational background and a passion for continuous learning. Possesses a diverse skill set including computer, communication, leadership, organizational, customer service, problem-solving, creative thinking, management, teamwork, decision-making, time management, and administrative skills. Thrives in fast-paced environments and enjoys taking on new challenges. Has gained numerous achievements and experiences that have honed technical skills and enhanced ability to work collaboratively in teams and effectively manage projects. Proactive problem solver with excellent communication and interpersonal skills. Career goal is to further develop skills and contribute to the company or organization in a meaningful way. Confident in strong work ethic, adaptability, and passion for work. Would be a valuable asset to any team. Looks forward to discussing how qualifications align with organization's needs. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Possesses excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

• University of Bamenda, Higher National Diploma, NaN
• University Of Bamenda, B-TECH in Accountancy, NaN
• Girne American University, MBA in Management Information Systems, NaN

• Cultural and Traditional Dance
• Reading
• Singing
• Sports
• Writing

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.