DIVINE FOMBANG
Irving,TX
Summary
Skilled hardware professional with solid background repairing such as computers s and smartphones tablets printers. Quickly identifies problems, traces faults, and completes skilled hardware and software work. Service-oriented, reliable, and dedicated to performing high-quality work. Networking and wiring
Overview
2
2
years of professional experience
Work History
IT Field Support Technician, IT support technician
SAKWE MCDONALD
DALLAS, TX
10.2019
- Installed equipment, connected cables, and built specialized interconnecting cables to establish workstations and systems
- Configured computers, communications devices, and peripheral equipment to set up for smooth operation and use
- Resolved issues through troubleshooting, repair, and testing of computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Tested components, circuits, and devices to trace faults impacting performance
- Installed and updated software programs to increase security or add new functionality to equipment
- Aligned and adjusted equipment to match manufacturer's specifications and improve performance
- Developed hardware installation schedules and test reports.
IT Technical Support Specialist
Exegistics
Dallas, TX
11.2021 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware and granted system permissions to new employees.
Computer Repair Technician
WWF, CAMEROON
05.2018 - 05.2019
- LIMBE
- Set up computers, installed hardware, and configured settings for customers
- Checked PCs and laptops to troubleshoot, trace, and resolve customer issues
- Trained users in proper use and care of computers to reduce and eliminate potentially damaging errors
- Installed new office wiring, telephones, and devices for employee use
- DF
- Apr 2021
- Added new hardware, software, security patches, and other updates to improve functionality of computer systems
- Installed conduit, connection boxes, and devices to complete networks and tested pieces for functionality
- Monitored user access and behaviors to proactively prevent intrusions and protect information
- Researched and tested new hardware and software to keep current with technological developments
- Removed viruses and unwanted software from desktop operating systems using logical and systematic processes
- Verified hardware and software of new office employee workstations
- Repaired or replaced malfunctioning electrical and mechanical components of equipment such as [Type]s and [Type]s
- Installed and updated software programs to increase security or add new functionality to equipment.
Education
GED - IT EC
COUNCIL - undefined
Skills
- Request information about hardware
- And software issues
- Break down the system and remove
- Malfunction hardware and install new
- Part
- Perform most repairs with concern for
- Customers privacy
- Resolves issues with smartphones and
- Tablet
- Diagnose and maintain serious
- Maintainers on computers so as to
- Boost performance
- have good knowledge with mechanical equipment
- Wiring Installation
- Troubleshooting Network Issues
- Team Support
- Customer Satisfaction
- Collaborative Team Player
- Hardware and Software Repair
- Organizational Skills
- Data Communications
- Hardware Evaluation
- Component Replacements
- Computer System Diagnostics Software
- Training Junior Team Members
- Electronic Filing System
- Friendly and Patient
Timeline
IT Technical Support Specialist
Exegistics
11.2021 - Current
IT Field Support Technician, IT support technician
SAKWE MCDONALD
10.2019
Computer Repair Technician
WWF, CAMEROON
05.2018 - 05.2019