Divine Giramata
Fort Worth,TX
Summary
Dedicated and adaptable professional with an Associate's degree in Social Work. Fluent in multiple languages, showcasing strong communication skills. Proven ability to work collaboratively in a team, coupled with a passion for helping others. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Package Handler Trainer
FedEx Ground
4901 Village Creek Rd, Fort Worth, TX 76119 ·
01.2022 - 11.2023
- Loaded packages according to protocol
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
Sales Representative
Cutco
Home
01.2022 - 09.2023
- Presented Cutco products to clients in their homes
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained customer accounts and relationships.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
Education
Associate's degree - Social Work & Criminal Justice
Tarrant County College South Campus
12.2023
Skills
- Microsoft Office: Word
- Excel/ Power Point
- Sales
- Customer service
- Bilingual
- Communication skills
- Leadership
- Time management
- Telemarketing
- Computer skill
Certification
- CPR Certification, 07/01/21, Present
- Driver's License
Languages
Kinyarwanda
Native or Bilingual
Kirundi
Native or Bilingual
Swahili
Full Professional
Timeline
Sales Representative
Cutco
01.2022 - 09.2023
Package Handler Trainer
FedEx Ground
01.2022 - 11.2023
Associate's degree - Social Work & Criminal Justice
Tarrant County College South Campus