Summary
Overview
Work History
Education
Skills
Timeline
Generic

Divine Glover

Brooklyn,NY

Summary

Proven Operations Specialist with a track record of enhancing efficiency for Ascend Learning by identifying cost-saving opportunities, and streamlining operations. Skilled in logistics and superior customer service, demonstrated through effective risk assessment and security team coordination. Achieved significant improvements in package handling efficiency and safety awareness, leveraging analytical skills and a calm, assertive approach to problem-solving.

Overview

3
3
years of professional experience

Work History

Security Officer

Live Nation
New York, NY
03.2024 - Current
  • Crowd management: Ensuring the flow of people in and out of the venue, preventing overcrowding, and directing people to their designated areas
  • Screening: Checking bags, monitoring metal detectors and frisking attendees for prohibited items
  • Emergency Response: Responding to security assistance calls and being prepared to take an active role in emergency operations procedures
  • Safety And Health: Being proactive prior, during, and after shows by providing hydration, checking for signs of fatigue or dehydration

Security Officer

Allied Universal
New York, NY
08.2023 - 02.2024
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues
  • Examined doors, windows and gates to verify security
  • Leveraged verbal techniques to investigate suspicious activities and resolve concerns
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations

Package Handler

TF Cornerstone
New York, NY
10.2022 - 04.2023
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods
  • Monitored and tracked shipment progress to confirm on-time delivery
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders
  • Used hand-held scanners and physical logs to accurately track item movements
  • Improved package handling efficiency by implementing proper sorting and organizing techniques

Operations Specialist

Ascend Learning
New York, NY
05.2022 - 09.2022
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively
  • Evaluated current procedures for efficiency gains, creating detailed reports outlining recommendations for improvements where applicable
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects
  • Conducted regular reviews of operations and identified areas for improvement

Package Handler

United Parcel Service
Lakewood, NJ
11.2021 - 01.2022
  • Verified documentation and condition of freight to assure quality standards were achieved
  • Used hand-held scanners and physical logs to accurately track item movements
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness

Education

High School Diploma -

Jackson Liberty High School
Jackson, NJ
06.2021

Skills

  • Security Team Coordination
  • Employee and visitor screening
  • Superior customer service
  • Operations Management
  • Risk Assessment
  • Logistics and transportation

Timeline

Security Officer

Live Nation
03.2024 - Current

Security Officer

Allied Universal
08.2023 - 02.2024

Package Handler

TF Cornerstone
10.2022 - 04.2023

Operations Specialist

Ascend Learning
05.2022 - 09.2022

Package Handler

United Parcel Service
11.2021 - 01.2022

High School Diploma -

Jackson Liberty High School

Similar Profiles

CREATE PROFILE
Divine Glover