DIVINE NEELY
Duluth,GA
Summary
Results-driven, adaptable professional with a solid 10+ years experience in customer satisfaction, project management and business development. Known for effective communication, meticulous attention to document accuracy, and delivering multiple projects quickly to meet time restraints. Ready to leverage expertise to drive compliance in supply chain management.
Overview
12
12
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Dunwoody, Georgia
10.2023 - Current
- Researches third-party sources such as the public records databases in the Secretary of State in order to verify customer information
- Conducts thorough document reviews for accuracy, ensuring compliance with company policies ad industry regulations
- Processes policy changes promptly, resulting in increased customer satisfaction and retention rates
- Manages a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines
- Audits and submits documentation for review and approval
- Provides monthly feedback to upper management who use that information to work on improvements across multiple platforms
- Collaborates with upper management to coordinate meetings and events
- Collaborates cross-functionally with multiple departments such as Late-Billing, Underwriting, Agents, etc.
Customer Support Specialist
KEMET CLOTHING COMPANY
Loganville, Georgia
03.2020 - 10.2023
- Provided real-time support to customers via live chat, addressing inquiries and resolving technical issues to maintain high customer satisfaction
- Utilized strong communication and time management skills to effectively manage workflow and meet performance targets in a remote environment
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Served as primary point of contact for vendors
Supervisor
INDNGRL Entertainment
Lawrenceville, Georgia
04.2014 - 12.2022
- Contacted potential clients through various lead websites
- Organized events, followed up with clients regarding the important details of their event and itinerary, and sent out invoices for final payments
- Led a team of 30+ staff to manage events proficiently, implementing corrective actions and improvements
- Facilitated New Hire onboarding, meetings, training, and staff events
- Applied strong leadership skills and problem-solving abilities to ensure team efficiency and organize workflows successfully
CLIENT SPECIALIST
Talbots
Atlanta, Georgia
11.2018 - 02.2020
- Assisted clients with product selections and provided personalized recommendations.
- Maintained an organized and visually appealing sales floor environment.
- Handled customer inquiries and resolved issues efficiently and courteously.
- Processed transactions accurately using point-of-sale systems.
- Educated clients on brand promotions and loyalty programs effectively.
Education
Associate of Applied Science - Early Childhood Care And Education
Gwinnett Technical College
Lawrenceville, GA05-2022
Skills
- Data entry
- Policy review
- Customer verification
- Compliance assurance
- Document accuracy
- Customer relationship management
- Problem-solving
- Technical support
- Effective communication
Timeline
Underwriting Service Assistant
State Farm
10.2023 - Current
Customer Support Specialist
KEMET CLOTHING COMPANY
03.2020 - 10.2023
CLIENT SPECIALIST
Talbots
11.2018 - 02.2020
Supervisor
INDNGRL Entertainment
04.2014 - 12.2022
Associate of Applied Science - Early Childhood Care And Education
Gwinnett Technical College