Summary
Work History
Education
Languages
Timeline
Generic

Divine Suh

Houston,TX

Summary

Hardworking and knowledgeable [Job Title] well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Communicative [Job Title] accomplished in performing technical and non-technical services in [Type] industry. Track record of assisting, researching and resolving all kinds of customer issues. Effective working within team environment with minimal or no supervision. Flexible Customer Service Representative offering [Number] years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Call Center Agent, Inbound Sales, Caregiver,

Capgemini
Houston, TX
6/27/23 - 9/30/23
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed accounts payable and receivable transactions.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Posted journal entries to the general ledger system accurately and timely.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Developed internal control procedures to ensure accurate recordkeeping.
  • Managed payroll processing for staff members.
  • Performed month-end closing activities.

Sales Assistant

Gallagher Bassett Services Inc.
Houston, TX
2/24/23 - 6/30/23
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Caregiver

Gevil Health Services
Houston, TX
3/23/22 - 10/5/23
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Contributed to case reviews of client status and progress.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Maintained detailed records of services performed on clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored health and well-being of clients and reported significant health changes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Handyman Assistant

Renov8
Houston, TX
5/12/21 - 8/23/22
  • Cleaning and maintaining tools and equipment used for projects.
  • Organizing materials and supplies needed for jobs.
  • Painting interior walls, ceilings and trim.
  • Assisting in the installation of drywall, doors, windows, trim, cabinets and countertops.
  • Installing flooring including carpeting, tile or hardwood.
  • Assembling furniture or other items according to instructions.
  • Hanging pictures, mirrors or shelving units securely on walls.
  • Performing basic plumbing repairs such as unclogging drains or replacing fixtures.
  • Replacing light switches and outlets.
  • Repairing minor roof leaks or damaged shingles.
  • Caulking around bathtubs, sinks, showers and windowsills.
  • Clearing gutters of debris to prevent clogs during rainstorms.
  • Testing outdoor lighting systems periodically to check functionality.
  • Operated hand and power tools to complete repairs.
  • Trimming shrubs and trees away from home exteriors regularly.
  • Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Maintained equipment, materials and tool inventory to meet repair or maintenance needs with minimal delay.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Replaced burned-out light bulbs and performed basic electrical repairs.
  • Fixed and managed electrical and plumbing problems.
  • Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.

Education

High School Diploma -

P.H.S BATIBO
CAMEROON BAMENDA
06.2012

Languages

English,French,Spanish
Native/ Bilingual

Timeline

Call Center Agent, Inbound Sales, Caregiver,

Capgemini
6/27/23 - 9/30/23

Sales Assistant

Gallagher Bassett Services Inc.
2/24/23 - 6/30/23

Caregiver

Gevil Health Services
3/23/22 - 10/5/23

Handyman Assistant

Renov8
5/12/21 - 8/23/22

High School Diploma -

P.H.S BATIBO

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