Divine Grace Manalo
Oak Harbor,USA
Summary
Hard working, responsible, efficient, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Test Programmer
Technical Services Inc.
06.2024 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Enhanced software functionality by identifying and resolving complex codings.
- Developed and implemented software solutions to meet business requirements, ensuring optimal system performance and functionality
- Performed system analysis to identify areas for improvement in existing systems and processes
- Worked closely with end-users to troubleshoot issues, provide technical support, and resolve software defects
- Followed safety protocols while handling sensitive electronic equipment to prevent accidents or damage to products under test
- Assisted in the setup of test environments including configuring hardware, software installations, cabling, etc
- Ensured compliance with regulatory standards related to product testing processes
Restaurant Supervisor
Jollibee
03.2022 - 07.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
Customer Service Agent
Wine Country Gift Baskets
11.2021 - 12.2021
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
- Answered live online chats to give quick answers and solve problems faster
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool
- Assisted clients with product questions to facilitate online ordering process
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Managed timely and effective replacement of damaged or missing products
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Associate
Swinomish Casino & Lodge
06.2015 - 01.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Recommended products to customers, thoroughly explaining details
- Answered constant flow of customer calls with minimal wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dietary Aide
Regency on Whidbey
01.2015 - 06.2015
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Served meals to residents in accordance with established schedules and dietary procedures
- Arranged tray and or table settings with proper tableware, condiments and tray card
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed
- Maintained strict levels of cleanliness for tables, floors and prep areas.
Education
Good Shepherd Mission School
Zamboanga City, Philippines01.2012
Skills
- Computer skills
- Multitasking abilities
- Creative problem solving
- Account management
- Scheduling
- Guest Services
- Cash Handling
- Cleaning
- Food Services Management
- Good listening skills
- Organization and Time management
- Good telephone etiquette
Languages
English
Professional Working
Tagalog
Full Professional
Spanish
Limited Working
Timeline
Test Programmer
Technical Services Inc.
06.2024 - Current
Restaurant Supervisor
Jollibee
03.2022 - 07.2022
Customer Service Agent
Wine Country Gift Baskets
11.2021 - 12.2021
Customer Service Associate
Swinomish Casino & Lodge
06.2015 - 01.2020
Dietary Aide
Regency on Whidbey
01.2015 - 06.2015
Good Shepherd Mission School
Similar Profiles
Donavin Brown-StraitDonavin Brown-Strait
Fabricator at Technical Services Inc.Fabricator at Technical Services Inc.
FELICIANO JOHN PEREZFELICIANO JOHN PEREZ
AVIONICS TECHNICIAN at Aviation Technical Services, Intech Aviation ServicesAVIONICS TECHNICIAN at Aviation Technical Services, Intech Aviation Services
Theresa LithgowTheresa Lithgow
Principal Business Manager at AT&T Services -Advanced Technical ServicesPrincipal Business Manager at AT&T Services -Advanced Technical Services