Summary
Overview
Work History
Education
Skills
Timeline
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NaeShon Robinson

Akron,OH

Summary

Dedicated Customer Service professional working remotely and with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Working from home has made me a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Owner

Divine Wellness Apothecary
04.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Customer Service Representative

AT&T Communications
10.2022 - 08.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Worked well solving problems working remotely. Not requiring assistance from outside sources.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Customer Service Representative

Dell
10.2017 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Being a problem solver working from home, remotely.
  • Answered a constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Buchtel High School
Akron, OH

No Degree -

Stark State College
Canton, OH

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Team Oversight
  • Consulting
  • Sales Leadership
  • Sales management
  • Customer Service
  • Teamwork and Collaboration
  • Team Leadership

Timeline

Customer Service Representative

AT&T Communications
10.2022 - 08.2023

Customer Service Representative

Dell
10.2017 - 04.2022

Owner

Divine Wellness Apothecary
04.2016 - Current

High School Diploma -

Buchtel High School

No Degree -

Stark State College

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NaeShon Robinson