Divinity Lomazzi
Spokane,WA
Summary
Dependable server successful in providing fast, high-quality, friendly, customer service to guests in restaurant settings.
Overview
8
8
years of professional experience
Work History
General Manager
Longhorn Barbecue
08.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff of over 40 people.
- Addressed customer concerns professionally, turning potentially negative experiences into positive outcomes.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Coordinated with catering staff to deliver food services for special events and functions.
Server
Longhorn Barbecue
07.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed cash transactions accurately, ensuring proper handling of cash and credit payments on Aloha POS and Toast POS systems.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- After July 2021 was trained as a Bartender as well, learned how to make specialty cocktails and to manage a bar rail plus full serving section of 12 tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Assistant Manager/Shift Manager
Longhorn Barbecue
07.2021 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Handled all Pull-Tab Operations, including adding multiple new games and having up to 9 games at a time.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and mentored new employees to maximize team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Take-Out Server
Longhorn Barbecue
02.2017 - 10.2018
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Processed customer payments and balanced cash drawers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Restaurant Hostess
Longhorn Barbecue
06.2016 - 06.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Reported problematic guests to management to foster safe and pleasant environment.
- Completed daily side work and opening and closing duties without fail.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Cheney High School
Cheney, WA06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Money Handling
- Leadership and team building
- Problem Resolution
- Efficient multi-tasker
- Employee Scheduling
Timeline
General Manager
Longhorn Barbecue
08.2022 - Current
Assistant Manager/Shift Manager
Longhorn Barbecue
07.2021 - 08.2022
Server
Longhorn Barbecue
07.2018 - Current
Take-Out Server
Longhorn Barbecue
02.2017 - 10.2018
Restaurant Hostess
Longhorn Barbecue
06.2016 - 06.2017
High School Diploma -
Cheney High School