Divinyae Garcia
Albany,NY
Summary
Hardworking and motivated employee with 6 years of experience and record of success in healthcare industry . Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Family Business
Albany, NY
04.2023 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed contracts before signing them on behalf of the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Administrative Coordinator
Albany Medical Center Hospital
Albany, NY
01.2022 - 04.2023
- Composed and edited complex and sensitive correspondence, reports, and documents.
- Organized and maintained filing systems for sensitive documents.
- Responded to customer inquiries via phone or email in a professional manner.
Receptionist
Albany Housing Authority
Albany, NY
10.2021 - 01.2022
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately before submitting them for processing.
General Merchandise Department Manager
Target
Albany, NY
08.2020 - 04.2021
- Analyzed customer feedback to improve customer service and product selection.
- Trained and supervised a team of 10 employees in the general merchandise department.
- Assigned work and monitored performance of project personnel.
Computer Support Specialist
NYDOH
Albany, NY
03.2020 - 06.2020
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Designed visual and graphic images to use on multiple platforms.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Customer Service Specialist
Maximus
Albany, NY
11.2017 - 02.2020
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
Education
Some College (No Degree) - Health Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Policy Implementation
- Workforce Management
- Financial Management
- Expense Tracking
- Team Leadership
- Negotiation
- Time Management
Affiliations
- Cooking
- Donating to the less fortunate
- Hanging out with family
Languages
Arabic
Limited
References
References available upon request.
Timeline
Manager
Family Business
04.2023 - Current
Administrative Coordinator
Albany Medical Center Hospital
01.2022 - 04.2023
Receptionist
Albany Housing Authority
10.2021 - 01.2022
General Merchandise Department Manager
Target
08.2020 - 04.2021
Computer Support Specialist
NYDOH
03.2020 - 06.2020
Customer Service Specialist
Maximus
11.2017 - 02.2020
Some College (No Degree) - Health Sciences
Indiana University - Purdue University Indianapolis