DIVONSHE WILSON
Frisco,United States
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager
Revolution Technologies/Deloitte
12.2021 - 09.2024
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
- Developed training materials for end-users upon implementation of new tools or software applications as part of the overall solution delivery process.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Texas Works Supervisor
State Of Texas
08.2016 - 12.2018
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Project Specialist Lead, Training
State Of Texas
05.2014 - 08.2016
- Trained and mentored new personnel hired as Integrated Eligibility Specialist to complete case processing for Snap, Magi Medicaid, and Tanf programs
- Developed curriculum and lesson plans to achieve objectives of each course.
- Explained Integrated Eligibility technical information in clear terms to non-technical individuals to promote better understanding.
- Trained employees to execute tasks in accordance with applicable specifications and procedures.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Facilitated training sessions for project management tools, enhancing team productivity.
Texas Works Advisor II
State Of Texas
04.2011 - 05.2014
- Managed a diverse caseload of clients from various backgrounds, effectively addressing unique barriers to employment.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance for Snap, Medicaid and Tanf programs
- Interviewed applicants and explained scope of different available benefits
- Documented all communication with applicants and input information into system using Tiers
- Communicated with people from various cultures and backgrounds on application process
- Input gathered information and researched data on applicants into computer system using Tiers.
- Evaluated program effectiveness and implemented continuous improvement measures, ensuring consistent delivery of high-quality services.
Education
Bachelor of Science - Business Management
Capella University
Minneapolis, MN10.2024
National Society of Leadership and Success
07.2024
High School Diploma -
Honors Academy
Dallas, TX05.2005
Skills
- Scope and Risk Planning
- Staff Training and Development
- Project Management
- Planning and Coordination
- State and Federal Policies
- Strong Leadership Skills
- Analytical and Critical Thinking
- Time Management
- Verbal and written communication
- Staff Management
- Cross-Functional Teamwork
- Performance Management
- Policy Implementation
Timeline
Manager
Revolution Technologies/Deloitte
12.2021 - 09.2024
Texas Works Supervisor
State Of Texas
08.2016 - 12.2018
Project Specialist Lead, Training
State Of Texas
05.2014 - 08.2016
Texas Works Advisor II
State Of Texas
04.2011 - 05.2014
National Society of Leadership and Success
High School Diploma -
Honors Academy
Bachelor of Science - Business Management
Capella University
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