Divya Agrawal
Seattle,WA
Summary
"As an accomplished and self-driven Human Resources Manager, I possess 7 years of industry expertise in directing the Human Resources Department of growing firms, spearheading initiatives that drove company enhancement. Proficient in employment law and adept in organizational planning, I excel as a skilled communicator, crafting strategies that elevate company profitability and foster growth. With a demonstrated history of effectively managing HR operations and guiding teams towards achieving corporate objectives, I bring forth a track record of success in HR leadership."
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Manager
DBS & Associates
12.2018 - 12.2023
- Served as the first point of contact for virtual & onsite employee inquiries.
- Tracked HR issues to resolution & escalated, if needed
- Coached managers & employees on performance matters
- Managed virtual and onsite onboarding/offboarding
- Completed HRIS data entry, reporting, auditing, & processed payroll requests Supervised HR Coordinator
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Operations Manager
Nidhi Infocomm
12.2016 - 12.2018
- Guided organizational restructuring efforts aimed at increasing resource allocation efficiency without compromising service quality or personnel morale.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Optimized benefits administration process by negotiating competitive insurance contracts and streamlining the enrollment process for employees.
- Enhanced company culture by implementing employee engagement strategies, including team-building events and recognition programs.
Client Relationship Manager
Bajaj Capital Ltd
05.2016 - 12.2016
- Liaised between customers and organization with particular focus on working with sales department.
- Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
- Assisted customers with opening accounts and signing up for new services.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Education
MBA - Human Resources Management
Management Institute of Technology
PUNE, INDIA01.2024
Bachelor of Business Administration - BBA - Finance, General
Veer Narmad South Gujarat University, Surat
05.2016
Skills
- Company organization
- HR Policies
- Onboarding and Orientation
- Employee Relations
- Active Listening
- Conflict Resolution
- Employee Recognition Programs
- Offboarding
Certification
- Foundations: Data, Data Everywhere
- Share Data Through the Art of Visualization
- Process Data from Dirty to Clean
- Analyze Data to Answer Questions
- Google Data Analytics
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Human Resources Manager
DBS & Associates
12.2018 - 12.2023
Operations Manager
Nidhi Infocomm
12.2016 - 12.2018
Client Relationship Manager
Bajaj Capital Ltd
05.2016 - 12.2016
MBA - Human Resources Management
Management Institute of Technology
Bachelor of Business Administration - BBA - Finance, General
Veer Narmad South Gujarat University, Surat