DIVYA BALAKRISHNA BHANDARY
Milwaukee,WI
Summary
Accomplished and integrity-driven Project manager and SAFe Certified Scrum Master with over 13.7 years of experience in Software Design, Analysis, Implementation, Testing, and Support. Proven track record in leading large and complex technical programs, coordinating with stakeholders and managing risks and issues. Strong analytical and problem-solving skills, adept at fostering clear communication and collaboration among team members and stakeholders. Experienced in various project management methodologies including Agile, Scrum and Waterfall with a deep understanding of SDLC. Highly skilled in facilitating discussions and negotiations, driving continuous improvement, and ensuring project alignment with business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scrum Master and Project Manager
Northwestern Mutual Life
10.2023 - Current
- Lead 4 cross functional team of 30+ members in implementing Scrum across multiple geographies
- Facilitated various Scrum events, including PI Planning, Daily Standups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
- Conducted Scrum of Scrum ensuring that the team are productive and focused on achieving the team's goals
- Collaborated with senior IT leaders across multiple programs to identify Test data and Environment needs for fulfilling their projects
- Based on the requirements and thorough analysis developed roadmaps, work allocation and resource planning for the teams
- Assisted the Product Owner with road mapping, epic creation, decomposition, and multi-sprint planning
- Collaborate closely with the Product Owner to manage the product backlog (user stories/defects)
- Lead continuous improvement initiatives by assessing the effectiveness of current processes, suggesting enhancements, and implementing process changes to address evolving business needs
- Guided teams on quality best practices such as unit testing, testing automation, test-driven development, etc
- Maintained and provided visibility into team progress through tools using Power Bi Report, Jira burn-down charts, velocity tracking, and other relevant metrics
- Conducted retrospective meetings to identify process improvements, dependencies and risk
Informatica ETL Developer and Support Lead
Northwestern Mutual Life
01.2017 - 10.2023
- Extract, synthesize, and validated data from multiple sources like Db2,Mainframe Datasets, excel, csv file using Informatica Power Designer to create Target file like xml, file, pdf/email copies to sftpd to vendors systems
- Worked on optimize SQL queries for data extraction, analysis and transformation, including developing stored procedures and triggers with ETL Mappings
- Performed data validation and reliable data flow across systems to maintain the data quality and data integrity
- Applied statistical methods for trend analysis and correlations using Excel and pivot charts, Power Bi reports to determine the data quantity and quality checks
- Identified opportunities for constantly improving efficiency and/or effectiveness of processes and controls by creating automations in the current process
- This has helped reduce 80% of manual work in the team
- Managed production deployments and collaborating with business teams to ensure smooth and efficient rollouts
- Provided support during production issues and monitoring processes
- Worked with Product Owners to create Scrum User stories and work assignments
- Lead the team during the Cloud Migration effort to create test plan and perform functional and end to end testing in AWS environments (S3, Dynamo DB, Cloud Watch)
- This has helped the client to migrate 80% of the documents from Legacy to client with less than10% defect
- Proficient in test management software and bug tracking systems with excellent communication, interpersonal analytical and problem-solving skills
- Continuously assessed and improved testing processes and methodologies
- Guided the team by identifying repeated manual efforts to create an automation using Kevlar framework to verify all the PDF validations
- Closely collaborated with Business and engineering managers to align testing processes with development goals
Business Analyst
MetLife
11.2015 - 01.2017
- Collaborated with stakeholders to gather documents and analyze the business requirements and translate them into functional specifications for the team by creating Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and System Requirements Documents (SRD) during the project acquisition phase
- This has ensured that the team had clear, actionable specifications to work from enhancing the accuracy and efficiency of project deliverables
- Served as a liaison between the business and IT teams to facilitate clear communication and ensure alignment on project goals
- My efforts helped the organization to successfully acquire 60% of projects from a different vendor creating a huge profit
- Assisted the Project manager in project planning, execution and monitoring, ensuring that project deliverables meet business requirements and are completed on time
- Supported the testing process by developing test cases, conducting user acceptance testing (UAT), and validating that the solutions meet the specified requirements
- Utilized SPLUNK for dashboarding and searches for high-level health checks of the application
- Identified opportunities for process optimization and implement changes to enhance business performance and efficiency
- Worked on monitoring ticket analysis and implemented solutions to reduce the number of false alarm tickets
Technology Support Analyst
Apple Inc.
11.2013 - 02.2015
- Worked with application end users to trouble shoot L2 application issues in a timely and professional manner
- Provided 24
- 7 On-call support for designated modules during the Launch period
- Supported and maintained all required system support & build documents and other system documentation
- Provided necessary handoffs to offshore for continuity of L2 support
- Contributed to the development of testing scripts and materials
- Actively participated in testing tasks and activities assigned to L2 Support teams
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Developed automated scripts to monitor the application database session using UNIX
- Enhanced application performance with SQL tuning
- Supported business and technical users with timely OBIEE reports
- Proficient with Change management, Incident management, Problem management and Release Management
- Worked on multiple Production Support Tools like HPSM, Cherwell, Remedy, Service Now
System Engineer
Cummins Inc.
12.2011 - 10.2013
- Interacted with clients to elicit business requirements
- Extensively worked on data extraction, transfer and load activities using Informatica Designer
- Performed Data Mapping, Bulk imports of data in Siebel database using EIM
- Creating and modifying configuration(ifb) files to run the EIM import process to populate the database tables in optimum manner
- Actively involved with data cleansing at Staging table level while loading the data into EIM tables and improve the database performance and fixed production issues
Education
BE - Electronics and Communication
Visvesvaraya Technological University
05-2011
Skills
- ETL Tools: Informatica PowerCenter Designer, OBIEE, SSIS, Power Automate, Power BI
- Cloud Platforms: AWS services such as S3, CloudWatch and DynamoDB
- Project management and Scrum: Agile Scrum and Kanban, JIRA, Confluence, MS Excel, SharePoint, Confluence
- Version Control and Collaboration: Experience with GitHub for version control and collaboration
- Database: SQL and Unix scripting
Certification
SAFe Advanced Scrum Master Certified(5.1), 01399105-5094, 03/01/23
Timeline
Scrum Master and Project Manager
Northwestern Mutual Life
10.2023 - Current
Informatica ETL Developer and Support Lead
Northwestern Mutual Life
01.2017 - 10.2023
Business Analyst
MetLife
11.2015 - 01.2017
Technology Support Analyst
Apple Inc.
11.2013 - 02.2015
System Engineer
Cummins Inc.
12.2011 - 10.2013
BE - Electronics and Communication
Visvesvaraya Technological University
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