Divya Bhatia
Atlanta,United States
Summary
I aspire to be the best in my profession. A growth-oriented position to apply my knowledge and skills towards development, analysis, testing and to achieve the best and be successful through continuous learning and efforts for inner satisfaction.
Having 12 years of IT experience as Lead Business Analyst and Project Management with understanding of Business requirements gathering, Business Process Flows & Modeling. SAFe and CAST certified IT professional and solution driven Business Analyst. Exp in managing & defining requirements for different technology stacks solutions like Salesforce, Microsoft technologies, Java etc. Domain Exp: Banking & Financial, Healthcare, Finance & Accounting Healthcare Industry experience with good understanding on Medicare & Medicaid. Experience in Agile methodology and Scrum framework projects for authoring Technical, Business, Functional and Non-Functional requirements starting with Epics, Features and User Stories. Liaison between business stakeholders and development team to gather and communicate requirements and ensure that business needs are validated. Conducted Business Processes Evaluation and facilitated the changes in SDLC, while constantly collaborating with cross functional teams. Facilitated and participated in various elicitation sessions like JAD, brainstorming, workshops, and stake holder interviews walking them through the artifacts. Experience working on Agile tools like JIRA and Rally Software for user Story creation, defect management, sprint planning, story prioritization and burn down charts. Facilitated user acceptance testing sessions (UAT) to ensure smooth project delivery. Experience in validating the Test Cases and Test Case Scenarios.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Accenture Ltd
01.2022 - Current
- Utilizing Agile & Kanban Software Methodology using Scrum framework, actively participate in creating the user stories and prioritizing user stories along with tracking burndown charts to estimate sprint delivery
- Liaison between the Business needs (business users and sponsor) and the technical solutions (development and testing staff), ensuring technical solutions satisfies business requirements
- Working extensively with developing business rules, enabling the business rules such as referral, prior authorization, eligibility, claims processing and billing essential (invoice generation)
- Conducting JAD sessions, meetings, and workshops to gather requirements from various stakeholders and SMEs
- Facilitating all aspects of the scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives
- Validating test cases for unit test and prepared spreadsheet for testing criteria
- This included regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results
- Maintaining a close and strong working relationship with teammates and management staff to achieve expected results for the project
- Analyzing, documenting, prioritizing and scoped the requirement for the various iterations of the project development SDLC
- Conducting project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC
- Conducting gap analysis and providing support to special projects
- Executed research activities related to business and medical requirements
- Participating in designing, development, testing and configuration phases of projects
- Implementing requirement analysis and prepared dashboards and KPIs
- Managed team of 4 and guided them through the process of execution.
Lead Business Analyst
Genpact Ltd
11.2018 - 01.2022
- Gathered Business Requirements while interacting with the Users, Designers and Developers and Project Manager to get a better understanding of the Business Processes
- Collaborated with Supervisors, Subject Matter Experts and Product Managers to find the best approaches to address the client's requirements
- Participated in workshops with key stakeholders to capture user stories and demonstrated completed user stories to stakeholders
- Used JIRA tool to track and maintain different versions of the project documentation
- Responsible for mapping documents, creation of test plan, test scenarios, test cases for unit, system and system integration testing
- Worked with user to define user acceptance test cases
- Involved in UAT testing (User Acceptance Testing) and Implementation
- Supported end user training programs and generated staff productivity reports
- Provided timely clarifications to the development team throughout the development process and QA team during testing process.
Quality Analyst
Interglobal Technologies
02.2021 - 12.2021
- Worked on projects in Reservation domain for Airlines and GDS
- Investigation of problem
- Preparation & Execution of test cases.
Sr. Business Analyst
Fidelity Information Services (FIS)
03.2014 - 11.2018
- Successfully defined the scope and business rules of the project, elicited and gathered business requirements and documented them in various documents in textual formats and using business models
- Facilitated JAD sessions and worked with business users through interviews, workshops, and brainstorming sessions
- Collaborated with organizational stakeholders and senior management to establish and implement processes that enhanced efficiency, and improved work products for the enterprise resource planning
- Prepared BRD (Business Requirement Documents), Functional requirement documents and other supporting documents containing the essential business elements
- Interacted with Product Owner & Development Team on documenting artifacts like Product, Release and product Backlogs
- Responsible for establishing and maintaining positive business relationships with IT managers and clients and ensuring that business objectives and priorities are aligned
- Designed Activity, Sequence and process flow diagrams using MS Visio to simplify and elaborate the requirements in a visual format
- Conducted a meeting with the development team to discuss any requirement changes and change requests
- Facilitated User Acceptance Testing and test strategies with developers and testers and participated in manual front-end testing to check all functionalities of different modules.
QA Analyst
Pinga Solutions
09.2014 - 03.2014
- Performed data analysis and verified clinical data that system used to generate drugs analysis
- Owned the testing of various functional features in every release
- Responsible for running the regression test cases before the feature sign off
- Was involved in preparing the test scenarios for testing and logging all the issues in defect tracking tool: Rally.
Education
Skills
- Business Modeling
- MS Visio
- Project Management
- MS Office Suite & MS Project
- Defect Management
- JIRA, Quality Center, Rally TFS, Agility
- Methodologies
- Agile, Waterfall & Kanban
- Database Systems/Query
- SQL Server
Personal Information
Title: Lead Business Analyst
Certification
SAFe and CAST
Timeline
Lead Business Analyst
Accenture Ltd
01.2022 - Current
Quality Analyst
Interglobal Technologies
02.2021 - 12.2021
Lead Business Analyst
Genpact Ltd
11.2018 - 01.2022
QA Analyst
Pinga Solutions
09.2014 - 03.2014
Sr. Business Analyst
Fidelity Information Services (FIS)
03.2014 - 11.2018