Divya Ghai
COHOES,New York
Summary
Proven Agile Scrum Master with a track record of driving team efficiency and project success at Ubs Business Solutions. Expert in fostering stakeholder relationships and enhancing communication, leveraging both strategic planning (hard skill) and leadership (soft skill) to exceed business goals. Achieved significant improvements in project delivery timelines through innovative Agile methodologies. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Agile Scrum Master
Ubs Business Solutions
07.2023 - 05.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached team members in Agile practices, promoting a culture of continuous improvement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Evangelized agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
- Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
- Ensured timely delivery of high-quality software products by enforcing adherence to Agile principles during development cycles.
- Led sprint reviews and planning meetings to promote full team engagement.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Championed Agile best practices within the organization, driving adoption across multiple teams.
- Enhanced team efficiency by implementing Agile methodologies and guiding daily scrum meetings.
- Identified and resolved impediments, ensuring the smooth progress of projects towards completion.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Assisted with internal and external communication resulting in improved transparency.
- Assessed Scrum maturity of team and organized and coached team to higher levels of development.
- Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Improved project delivery timeframes through effective backlog management and sprint planning.
- Supported team using servant leadership style and leading by example.
- Established strong relationships with stakeholders, aligning expectations and maintaining open lines of communication throughout projects.
- Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Researched current trends to stay knowledgeable in Scrum methods.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Communicated project updates to stakeholders at all levels.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Implemented best practices to drive quality IT project delivery.
- Established and enforced project timelines and deadlines.
Project Manager
Ubs Business Solutions
12.2020 - 06.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Business Analyst
Ubs Business Solutions
07.2017 - 11.2020
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Collaborated with stakeholders to define project objectives and criteria.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Executed analysis of risks and identified risk mitigation strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Generated business intelligence reports to inform strategic decision-making.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
- Identified patterns and trends in large data sets and provided actionable insights.
Business Analyst
Cognizant Technologies
05.2016 - 06.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Identified patterns and trends in large data sets and provided actionable insights.
- Implemented business intelligence solutions to increase operational efficiency.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Optimized data access and storage to improve performance of analytics systems.
- Designed and developed data pipelines to acquire, clean and process data.
SECTOR RESOURCE CONTROLLER
Cognizant Technologies
01.2016 - 05.2016
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Provided insightful financial analysis to support executive team in making informed business decisions.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
- Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
- Conducted thorough risk assessments to safeguard company assets and maintain compliance with regulatory requirements.
- Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables.
- Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations.
- Contributed to long-term strategic planning initiatives by providing valuable input on financial projections and feasibility studies.
- Increased flow of financial information throughout company by improving communication strategies.
- Enhanced quality and currency of financial information by overseeing revenue collection systems.
Universal Banker
Citizens Bank
09.2013 - 01.2015
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
Personal Banker
Northwest Savings Bank
10.2010 - 05.2013
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Promoted financial products by maintaining excellent service offering knowledge.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Followed up with customers to gather feedback and provide additional assistance.
- Responded to customer inquiries regarding new accounts and account services.
- Spearheaded efforts to drive process enhancements that led to improved teller accuracy rates over time.
- Greeted customers and delivered information about new account processes.
- Collected customer information and completed new account forms.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Activated new accounts and issued customer identification numbers.
- Monitored accuracy of customer information in system.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Processed customer payments and account setup charges.
- Tracked and processed customer account requests and applications.
- Provided customers with additional information regarding account services.
Education
Master of Science - SCIENCE OF MANAGING TECHNOLOGY
Sullivan University
Lexington, KY12.2016
Bachelor of Business Administration - Business Management
STATE OF NEW YORK
Buffalo, NY08.2013
Associate of Science - APPLIED SCIENCE
Trocaire College
Buffalo, NY05.2006
Skills
- Agile Metrics Tracking
- Estimation Techniques
- Agile Transformation
- Adaptive Leadership
- Servant Leadership
- Backlog Grooming
- Sprint Retrospective Facilitation
- Sprint Review Facilitation
- Sprint Planning
- Presentation Skills
- Risk Identification
- Customer interaction
- Agile Best Practices
- Public Speaking
- Project Management
- Software Development Lifecycle
- Workflow Analysis
- Development team trainings
- Requirements Gathering
- Meeting facilitation
- Resource Allocation
- Scrum Methodology
- Documentation And Reporting
- Waterfall methodology
- Staff Training
- Project tracking
- Schedule Management
- Deliverable Tracking
- Assigning Work
- Risk Management
- Resource Planning
- Scope development
- Project Team Coordination
- Risk Assessment
- Customer Service
- Attention to Detail
- Team Leadership
- Relationship Building
- Work Planning and Prioritization
- Technology Implementation
- Coaching and Mentoring
- Client Relations
- Conflict Resolution
- Task Delegation
- Communication Planning
- MS Office
- Performance monitoring
- Customer Needs Assessment
- Project Planning
- Status Reporting
- Documentation Management
- Resource Identification
- Risk mitigation planning
- Stakeholder Relations
- Change Management
- Budget Administration
- Resource Coordination
- Material Resource Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company Retreats4-day work weekFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Agile Scrum Master
Ubs Business Solutions
07.2023 - 05.2024
Project Manager
Ubs Business Solutions
12.2020 - 06.2023
Business Analyst
Ubs Business Solutions
07.2017 - 11.2020
Business Analyst
Cognizant Technologies
05.2016 - 06.2017
SECTOR RESOURCE CONTROLLER
Cognizant Technologies
01.2016 - 05.2016
Universal Banker
Citizens Bank
09.2013 - 01.2015
Personal Banker
Northwest Savings Bank
10.2010 - 05.2013
Master of Science - SCIENCE OF MANAGING TECHNOLOGY
Sullivan University
Bachelor of Business Administration - Business Management
STATE OF NEW YORK
Associate of Science - APPLIED SCIENCE
Trocaire College