Divya Kamath

• With 10 years in Microsoft have led and driven million dollar programs involved in the areas of Digital Transformation starting from Azure Cloud offering to the innovation of latest AI ChatGPT integrations with Business Applications Platform and Microsoft 365. Few of the critical notable product launches have been such as:

a.Lead low code no code innovation strategy in Microsoft Power Platform by working closely with key MVP Partners and customers and responsible of Maker growth and usage.

b.Launched a multi-year v1 product - Azure VMware Solutions part of Azure Compute that targets onprem installations to lift n shift to Azure in close partnership with VMware .Role involved in defining the product feature, architecture layout, roadmap planning & prioritization, achieving certifications, meet security & compliance standards, pricing & positioning, signing up Definitive Agreements, Support Transfer agreement for operationalizing the business, build a support team, converting the startup product to a mainstream

c.Led Azure Supportability Charter in addressing critical NSAT around Virtual Machines reboots, Performance, Latency by building proactive monitoring and auto-heal capabilities to ensure customers didn't experience any downtime and contributed towards 99.99% availability and reliability metrics.

d.Worked on Azure Billing models that processes hourly meters across Azure products into SAP to process monthly invoices for customers.

• Execute IT internal projects as a Technical Program Manager cum Business Analyst right from Project kick-off, initiation, requirements gathering, prioritizing & resource/timeline planning, design, implementation, execution, test runs, UAT, final release and product support. Acted as a primary liaison between IT and internal business departments in coordinating and handling day to day operations, business needs and their bottlenecks
• Handled multiple tasks, build project plans and coordinate with offshore and near shore development teams independently. Listing the some of the major projects in the order of current date:
• Implementation of Order to Cash and Converting the legacy recurring billing, contracts and Assets into Oracle Service Contracts, Order Management, Install Base and Fixed Assets
• Played the lead in integrating the disconnected legacy systems, data cleansing, process reengineering, data mapping between Legacy and Oracle and implementing industries best standard practice in Oracle
• Implemented Framework Agreement solutions (such as Customer Coverage solution) for all High volume transaction Accounts to manage streamlined order tracking, instance management, contract management, billing and case resolution

• Was positioned in World vision -a nonprofit organization to design a system to manage donations and integrating with Oracle ERP and CRM systems for billing and tracking respectively
• Was involved in:
• Implementation of Order Management, Oracle Telesales, Oracle Service, CRM Foundation and interface with Lotus Notes for email communication
• Built an automated process of placing the donations by the donors in the form of order and processing the order information via email thru Lotus Notes
• Involved in end-end implementation from Business requirements gathering to Testing and Deployment
• Escalation rules were built to manage the gift order fulfillment using BRM and workflows and notifying the escalations through Lotus Notes and updating the Order statuses back to Oracle using Task
• Manager
• Divya Kamath - page 4
• Involved in understanding the Business and identifying their pain areas
• Involved in preparing Functional Design documents for customizations and interfaces
• Involved in preparing Unit Test case and Integration test cases
• Prepared an extensive Train the trainer presentation.

• Was part of the EMEA Oracle and worked on the v1 version of Oracle CRM and some of the notable achievements were, Implemented Telesales, Call center applications and integrating with external applications for BATELCO (A Telecommunication company Bahrain)Designed Number Management system for auto assigning numbers to the online ordering form. This real time customer scenarios led to the foundation of standardizing Oracle Telesales module.
• Implemented an extensive Service Requests and Tasks management solution for field service reps. Implemented Sales forecasting, Customer Support modules for Sales and Field Service Reps for AlRoshtamani, an automobile company in Dubai
• Involved in the study of understanding Business operations of Xerox at Bytes Document Solutions (Chief Distributor of Xerox-South Africa) and analyzed the gaps and pain areas of their business. This case study helped in building Oracle Service Contracts module.
• Implemented and configured Special Edition-Master Solution Certified Enterprise Package for EMEA-Oracle: a product is designed for the Lower end of the market segment with not more than 15-20 users
• Implemented Scripting- a tool to record service requests from customers and then automatically create tickets and assign to the field service reps based on set of criteria such as (their availability, workload, skills etc.,) for Casema, an internet solution provider in Netherlands
• Implemented Spares and Depot Repair Management for SONY ALSACE-France

• SIFY is a dot com company specializing in online advertising, selling of goods and Commodities
• Was involved in analyzing, designing, integrating and testing the solutions with the Oracle ERP application
• Prepared test scripts and involved in the UAT and preparing training manuals.