Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Divya Orr

Sacramento

Summary

Dynamic and results-driven professional with 8+ years of cross-functional experience in technical consulting, customer success, and high-impact sales roles. Proven ability to lead enterprise implementations, drive revenue growth, manage strategic accounts, and align business intelligence solutions with customer needs. Adept in SQL, C#, APIs, and cloud technologies with a strong foundation in both software and client-facing operations.

Recognized consistently as a top performer and leader. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

12
12
years of professional experience

Work History

Rebates Product Sales Account Executive

Phocas Software
09.2024 - Current
  • Directed product and sales strategy for Rebates software line across North America.
  • Achieved 125% year-over-year sales growth by acquiring 15 new clients.
  • Collaborated with Product, Sales, and Customer Success teams to enhance market fit and boost product adoption.

Account Executive – Infor Market

Phocas Software
07.2023 - 08.2024
  • Achieved 174% of ARR OTE in 2024, recognized as a top performer.
  • Delivered analytics and reporting solutions for clients across manufacturing, retail, AEC, and distribution sectors.
  • Secured new clients leveraging ERP systems such as Infor, Sage, Deltek, and Acumatica.
  • Collaborated with implementation partners to manage pipelines and drive net new sales.

Customer Growth Team Lead – USA

Phocas Software
Reno
07.2022 - 07.2023
  • Drove 200% OTE and led the highest-ever ARR achievement in company history ($1M+).
  • Managed inside sales team and collaborated with Customer Success to ensure a seamless customer journey.
  • Mentored team members and fostered a performance-driven culture.

Strategic Accounts Customer Success Manager

Phocas Software
Reno
02.2020 - 07.2022
  • Achieved 98% retention rate across top 45 strategic accounts.
  • Delivered trainings and quarterly business reviews while providing regular product updates.
  • Facilitated client meetings to boost engagement, usage, and onboarding of additional users.
  • Spearheaded transition from Major to Strategic Accounts through effective segmentation and KPI tracking.
  • Migrated 90% of accounts to Phocas Cloud, designing comprehensive onboarding and training curriculum.

Technical Implementation Consultant

Phocas Software
Reno
02.2018 - 02.2020
  • Implemented Phocas Software products for our US Customer base: Business Intelligence, Customer Relationship Management (CRM) and Rebates.
  • Needs assessment, project management, installation, testing, validation, customizations, and training end-users.
  • Utilized SmartSheets for project management and timeline tracking to hold the customer accountable as well as keeping the project on track.
  • Train customers on front-end and back-end to help them to personalize Phocas for their business.
  • Collaborate internally with other teams to continually improve the implementation process.
  • Help to develop solutions to improve their outcome in implementation, ensure their supportability down the road, and work with partners to provide a better customer journey with the business needs of the organizations.
  • Document processes of how to install solutions, who to contact in the future, common issues we encounter with each ERP, training outlines, etc.
  • Created new MAM solution and demo site for Sales team working with the MAM team.
  • Continuously stay up to date with new technology to develop efficient ways to implement.
  • Learn all new Phocas products and develop processes on how to implement and train the rest of teams on these processes/how to use the products.

Technical Support Consultant

Phocas Software
Reno
11.2016 - 02.2018
  • Supported a nationwide base of approximately 250+ customers.
  • Troubleshooted various technical issues regarding data updates, data integrity issues, and server issues.
  • Assisted customers with how to navigate and utilize the software as well as trained them when they had a question they couldn’t get past using our documentation.
  • Communicated directly with the customer to best assist them via phone or email.
  • Used JIRA to log and track support cases in our queue.

Business Intern

Hometown Health—Renown Health
Reno
04.2016 - 10.2016
  • Reported to the CEO of Hometown Health and VP of Renown health.
  • Collaborated with the directors of Decision Support, Marketing, and Strategic planning teams on various projects to create data visualizations and presentations to assist the executive team with decisions.
  • The goal of this internship was to help the company determine which business intelligence tool they should use and how to align reporting amongst all departments.

Application Development Intern

Quest Technology Management
Sacramento
05.2015 - 07.2015
  • Monitored the SQL servers of Quest’s customers to document errors/issues, daily.
  • Trained with Visual Basic to learn how to create applications.
  • Exposed to different aspects of IT to learn about future career opportunities.

IT/Accounting Department Intern

Make-A-Wish Foundation
Sacramento
06.2013 - 08.2013
  • Assisted the Wish Department with the finances dealt with each wish.
  • Ensured that every dollar amount needed to guarantee the wish was accounted for.
  • Closed Wish files by inputting data provided from various sources into their server and allocating all necessary documents into the appropriate file.

Education

Bachelor of Science - Business Administration, Information Systems

University of Nevada, Reno
Reno, NV
12.2016

Skills

Sales strategy and enablement

  • SPIN and MEDDIC methodologies
  • Public speaking and presentations
  • SQL and database management
  • Programming languages: Java, C#, HTML5, CSS, JavaScript
  • XML and JSON handling
  • VB scripting and APIs
  • SQL Server Management Studio and SSIS
  • Visual Studio and LinQPad
  • Powershell scripting
  • Microsoft Office suite proficiency
  • SmartSheets and Lucidchart expertise
  • JIRA and Confluence project tools
  • Zoom and GoToMeeting platforms
  • JSON editors proficiency
  • HubSpot CRM knowledge
  • Strategic thinking skills
  • Project management capabilities
  • Cross-functional collaboration techniques
  • Training and mentorship experience

Languages

English
Professional

Accomplishments

  • Top Performer Sales 2023
  • President's Club 2024

Affiliations

Sports/Interests: Hiking, Paddle-boarding, Kayaking, Traveling, Certified PADI Diver (2014), Johnson Ranch Sports Swim Club (2004-2009), Granite Bay High School Girl’s Golf Team (2009-2010), Traditional Bharathnatium Performer (2003-2007).

Volunteering: Reno SPCA (2018), Reno Humane Society (2018), Make a Wish (2013), Cadet, Girl Scouts of America (2001-2009), Sacramento Indian Association (2003-2010)

Timeline

Rebates Product Sales Account Executive

Phocas Software
09.2024 - Current

Account Executive – Infor Market

Phocas Software
07.2023 - 08.2024

Customer Growth Team Lead – USA

Phocas Software
07.2022 - 07.2023

Strategic Accounts Customer Success Manager

Phocas Software
02.2020 - 07.2022

Technical Implementation Consultant

Phocas Software
02.2018 - 02.2020

Technical Support Consultant

Phocas Software
11.2016 - 02.2018

Business Intern

Hometown Health—Renown Health
04.2016 - 10.2016

Application Development Intern

Quest Technology Management
05.2015 - 07.2015

IT/Accounting Department Intern

Make-A-Wish Foundation
06.2013 - 08.2013

Bachelor of Science - Business Administration, Information Systems

University of Nevada, Reno

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Divya Orr