Sudeepa Panju Konki

• Managed and analyzed overdue customer accounts, ensuring effective collection of outstanding payments, and processing of cash transactions.
• Oversaw accounts receivable and accounts payable processes, ensuring timely and accurate posting of daily funds in the bank system.
• Acted as the primary point of contact for customers, identifying the correct representatives to collect funds, and providing detailed remittance information.
• Verified customer transaction details, including funds received and account balances, while maintaining accurate records.
• Addressed internal and external customer inquiries, providing detailed payment reconciliation support, and resolving payment discrepancies.
• Investigated and corrected misapplied payments, ensuring proper allocation to respective accounts.
• Managed refund requests, processed general ledger adjustments, and handled invoice write-offs and offsets.
• Prepared and analyzed daily reconciliation reports, ensuring accurate and timely updates for stakeholders.
• Responded to audit requests, providing necessary documentation and supporting data.
• Maintained vendor records, including banking details, and vendor form completion.
• Facilitated JP Morgan margin call activities, ensuring compliance with financial agreements.
• Coordinated and led SEF and business meetings with business units (BUs), fostering communication and alignment.
• Managed various monthly activities, including accrual bookings for energy-saving devices, KPI reporting, and monthly reconciliations.

Key Contributions:

• Drove process improvements through comprehensive training for new team members, reducing errors, and enhancing team efficiency.
• Managed new project migrations (Cash Applications and Collections), ensuring smooth integration into existing systems.
• Delivered insightful Power BI reports to the business units, empowering data-driven decision-making.

Additional Responsibilities:

• Worked closely with business units to review and revise invoices, prepare bad debt reports, and monitor provision levels.
• Prepared and analyzed aging reports to ensure timely collections, and prevent escalations.
• Delivered monthly reports on KPIs, providing commentary and analysis to senior management.

• Analyzed billing queries and requests from internal teams (Cash Apps, Collections, Sales, and Order Management), and external customers, ensuring timely resolution.
• Effectively managed requests within SLA (4-8 hours), providing relevant documents such as account statements, invoice copies, and data sheets for multiple regions (EMEA, APAC, NAMER).
• Utilized Oracle to revise invoices, create new customer accounts, update billing contact information, and apply credit memos.
• Uploaded invoices and billing information through appropriate customer portals, and handled vendor registration processes.
• Addressed and resolved GDPR-related queries, ensuring compliance with data protection regulations.

Additional Responsibilities:

• Trained new joiners to ensure smooth onboarding, and minimized errors.
• Prepared daily productivity reports, tracking individual performance metrics, and identifying areas for process improvement.
• Evaluated escalation cases, conducted root cause analysis, and provided detailed reports to management.

Key Contributions:

• Contributed to the overall revenue growth of $11 million by ensuring the timely resolution of customer queries and the efficient management of the Accounts Receivable inbox project.