Divya Prakash Barigidad
Seattle,WA
Summary
Relocated from India to Seattle in November 2023.
Driven Program Manager with a proven track record at Accenture, enhancing operational efficiency by 25% through expert program management and critical thinking. Excelled in customer service and CRM utilization, significantly improving process and productivity. Skilled in Excel and SQL, adept at leading teams to exceed goals with innovative solutions and effective communication.
Overview
6
6
years of professional experience
Work History
Business Development Associate
Byjus Learning App
Bangalore, Karnataka
11.2022 - 02.2023
- Utilized CRM software to track customer interactions and develop insights into customer needs.
- Successfully generated leads by reaching out to potential customers through cold calling and attending networking events.
- Prepared detailed presentations and reports, supporting team documentation, and decision-making.
Program Manager
Accenture
Bangalore, Karnataka
04.2017 - 10.2022
- Analyzed and resolved high-complexity customer concerns and fraudulent claims.
- Formulated and presented weekly and monthly reports, monthly decks, and analyses to help improve the process.
- Developed a deep understanding of company products and services, responding promptly to inquiries, and resolving issues quickly and efficiently by driving positive resolutions for customers.
- Managed data entry tasks (using Excel and SQL) related to client records maintenance in an accurate manner.
- Managed and monitored complaints, escalations, OPEX documents, and high-value payment processing.
- Contributed ideas and suggestions during team meetings, which helped streamline the operational process and maximize productivity.
- Improved productivity while reducing staffing and operational costs by 25%.
- Oversee communication with internal partners.
- Maintained accurate records of client progress, including attendance data, goal attainment information, incident reports.
- Developed and maintained relationships with key clients to facilitate business development opportunities.
- Created detailed reports for client records and data analysis.
- Developed and maintained relationships with clients to ensure customer satisfaction, loyalty and repeat business.
Education
Bachelor of Science - Computer And Information Sciences
PES University
Bangalore, India01-2017
Skills
- Excel
- Program Management
- Customer Service
- Negotiation skills
- SQL
- Data analysis
- Analytical problem-solving
- CRM
- Pivot table
- Business Relationship Management
- Effective communication
- Data interpretation
- Team coordination
- Regulating compliance
- Critical thinking
Timeline
Business Development Associate
Byjus Learning App
11.2022 - 02.2023
Program Manager
Accenture
04.2017 - 10.2022
Bachelor of Science - Computer And Information Sciences
PES University
Similar Profiles
PRAKASH PPRAKASH P
Business Development Manager at Byjus Learning AppBusiness Development Manager at Byjus Learning App
Utsav ChhabraUtsav Chhabra
Zonal Business Head - BTC Business Team at Byjus Learning AppZonal Business Head - BTC Business Team at Byjus Learning App
WAHID INAMDARWAHID INAMDAR
Senior Marketing and Sales Manager at Byjus Learning AppSenior Marketing and Sales Manager at Byjus Learning App