Divya Saripalli

Salesforce Developer | Full-Time | Remote

• Delivered enterprise Salesforce solutions within a large-scale ECRM platform supporting internal and external users across multiple business functions.
• Designed, developed, and maintained Salesforce applications using Apex Classes, Apex Triggers, Lightning Web Components (LWC), Aura Components, Visualforce, and Salesforce declarative tools to support complex business requirements.
• Led Salesforce Industries (Omni Studio) development initiatives by designing and implementing Omni Scripts, Flex Cards, Data Raptors, and Integration Procedures to digitize business processes and improve user experiences.
• Built scalable Experience Cloud applications from the ground up, including customer-facing portals, guest user access, security models, navigation, page configurations, audience targeting, and Lightning Web Component integrations.
• Designed and implemented advanced Salesforce automation using Record-Triggered Flows, Screen Flows, Auto-Launched Flows, Scheduled Flows, and reusable Sub flows to automate business processes.
• Developed reusable Lightning Web Components and Apex services to create responsive, efficient, and user-friendly Salesforce applications.
• Customized Salesforce functionality using Record Types, Page Layouts, Validation Rules, Formula Fields, Approval Processes, Workflow Rules, Custom Objects, and Business Processes.
• Implemented Salesforce Service Cloud solutions including Entitlement Management, Milestones, Business Hours, Email-to-Case, Web-to-Case, Case Assignment Rules, Escalation Rules, and Auto-Response Rules to improve customer support operations.
• Designed and developed integrations between Salesforce and enterprise applications using REST APIs, SOAP APIs, Platform Events, and SAP for seamless data exchange.
• Developed optimized Apex solutions using best practices, efficient SOQL queries, bulk processing techniques, and Salesforce Governor Limit considerations.
• Configured Salesforce security and access controls including Profiles, Permission Sets, Role Hierarchies, Organization-Wide Defaults (OWD), Sharing Rules, Field-Level Security (FLS), and Login Policies.
• Managed Salesforce metadata deployments across environments using Salesforce DX, GitLab, Omni Studio Data Packs, Jenkins, and CI/CD processes.
• Coordinated bi-weekly Salesforce releases including release planning, deployment activities, approvals, validation testing, and post-production verification.
• Supported Agile development processes including sprint planning, backlog grooming, technical design discussions, code reviews, testing, deployments, and production support.
• Collaborated with product owners, business stakeholders, architects, and distributed engineering teams to gather requirements and deliver scalable Salesforce solutions.
• Mentored junior developers through code reviews, technical guidance, and Salesforce development best practices.
• Contributed to automated testing and CI/CD improvements using Jenkins and Java-based testing frameworks.
• Performed data migration and data maintenance activities using Data Loader and Workbench, ensuring data accuracy and integrity.
• Supported Salesforce Classic to Lightning Experience migration using Lightning App Builder and App Manager.

Environment:
Salesforce Lightning Experience, Sales Cloud, Service Cloud, Experience Cloud, Salesforce Industries Omni Studio, Apex, Apex Triggers, Lightning Web Components (LWC), Aura Components, Visualforce, Omni Scripts, Flex Cards, Data Raptors, Integration Procedures, Flow Builder, REST APIs, SOAP APIs, Platform Events, SAP, Salesforce DX, GitLab, Jenkins, Data Loader, Workbench, HTML, CSS, JavaScript, SOQL, Reports, Dashboards.

Salesforce Consultant / Salesforce Developer | Contract (Client: Fannie Mae) | Remote

• Supported Salesforce implementation and enhancement projects for Fannie Mae by collaborating with business users, analysts, and development teams to deliver CRM solutions.
• Gathered business requirements, analyzed existing processes, and translated business needs into Salesforce configurations and technical solutions.
• Configured Salesforce applications using Custom Objects, Fields, Page Layouts, Record Types, Validation Rules, Formula Fields, Tabs, and Business Processes.
• Developed and maintained Salesforce automation using Workflow Rules, Process Builder, Flow, and Approval Processes to improve business efficiency.
• Supported Sales Cloud and Service Cloud functionality including Leads, Accounts, Contacts, Opportunities, Cases, Queues, Assignment Rules, Web-to-Lead, Email-to-Case, and Case Management processes.
• Created Salesforce Reports and Dashboards to provide visibility into sales activities, customer data, operational metrics, and business performance.
• Developed and customized Salesforce components using Apex Classes, Apex Triggers, Visualforce Pages, and Lightning Components based on project requirements.
• Assisted with Salesforce data migration activities using Data Loader and Workbench, including data validation, cleanup, and quality checks.
• Supported Salesforce deployments using Change Sets, including configuration migration, testing, troubleshooting, and production releases.
• Assisted with Salesforce security configuration including Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and Organization-Wide Default settings.
• Supported sandbox management activities including refreshes, testing, user acceptance testing, and deployment preparation.
• Installed and configured App Exchange applications to extend Salesforce functionality and support business needs.
• Provided production support by troubleshooting Salesforce issues, analyzing defects, and implementing system enhancements.
• Created technical documentation and user guides to support Salesforce users and internal teams.

Environment:
Salesforce Platform, Sales Cloud, Service Cloud, Lightning Experience, Apex Classes, Apex Triggers, Visualforce, Lightning Components, Flow, Process Builder, Workflow Rules, Approval Processes, Reports, Dashboards, Data Loader, Workbench, Change Sets, Profiles, Permission Sets, Custom Objects, Salesforce APIs.

Salesforce Administrator & Developer Experience

• Designed and implemented Salesforce automation solutions using Formula Fields, Validation Rules, Dependent picklist, Workflow Rules, Approval Processes, Process Builder, and Flow Builder to automate business processes, field updates, notifications, and email alerts.
• Managed Salesforce data migration and data quality activities using Data Loader and Workbench, including CSV data imports, validation checks, data cleansing, error handling, and ensuring data integrity within Salesforce org.
• Configured and maintained Salesforce security and access controls, including Profiles, Permission Sets, Role Hierarchies, Organization-Wide Defaults (OWD), Sharing Rules, Login Access Policies, Network Access, and User Management to ensure proper data visibility and compliance.
• Configured Queues, Web-to-Lead, Lead Assignment Rules, Auto-Response Rules, and Lead Conversion Mapping to improve lead management and sales processes.
• Implemented and optimized Case Management solutions using Case Assignment Rules, Auto-Response Rules, Escalation Rules, Web-to-Case, and Email-to-Case functionality to enhance customer support operations.
• Used Salesforce DX, Visual Studio Code, GitLab, and Jenkins to support Salesforce development, version control, continuous integration, and deployment activities.
• Collaborated directly with clients, business stakeholders, project managers, and end users to gather requirements, analyze business processes, define technical solutions, and deliver Salesforce enhancements.
• Developed and customized Salesforce solutions using Apex Classes, Apex Triggers, Lightning Web Components (LWC), Aura Components, Visualforce Pages, and Salesforce Configuration tools to support critical business requirements.
• Created and maintained Salesforce documentation, including user guides, configuration documents, and self-learning materials to support internal teams and improve user adoption.
• Provided ongoing Salesforce administration, production support, troubleshooting, and system enhancements to ensure platform stability and alignment with evolving business needs.
• Developed customized user interfaces using Lightning Web Components (LWC) and performed component testing using the LWC Jest Framework.
• Created and implemented Lightning Events, Component Communication, Event Handlers, and Listeners to enhance functionality within Lightning applications.
• Configured and managed Salesforce Marketing Cloud Journeys using Journey Builder, including campaign automation, customer engagement workflows, and email activity tracking.
• Migrated Salesforce Classic functionality to Lightning Experience, configuring Lightning Applications using App Manager and Lightning App Builder to improve user experience and productivity.
• Designed and implemented Salesforce Flows and Process Builder automations to streamline business workflows and reduce manual processes.
• Developed scalable Apex Classes and Triggers following Salesforce best practices, including efficient SOQL usage, Query Plan Tool optimization, and Governor Limit considerations.
• Integrated Salesforce with external systems using SOAP and REST APIs, enabling seamless data exchange between Salesforce and third-party applications.

Environment:
Salesforce Platform, Sales Cloud, Service Cloud, Marketing Cloud, Apex Classes, Apex Triggers, Lightning Web Components (LWC), Aura Components, Visualforce Pages, Salesforce Flow, Process Builder, Workflow Rules, Approval Processes, Data Loader, Workbench, Salesforce DX, GitLab, Jenkins, Reports & Dashboards, SOAP API, REST API, HTML, CSS, JavaScript, jQuery.

Salesforce Administrator & Developer Experience

• Participated in the complete Salesforce application development lifecycle, including requirements gathering, analysis, design, configuration, development, testing, and deployment based on business needs.
• Collaborated with Sales teams, business analysts, and stakeholders to understand business processes, define requirements, and develop effective Salesforce solutions.
• Supported and enhanced Salesforce business processes, including Lead Management, Case Management, Campaign Management, Forecasting, Pipeline Management, Order Management, and Opportunity Management.
• Designed and configured Salesforce data models by creating relationships using Lookup Relationships, Master-Detail Relationships, Self Relationships, and Junction Objects to support many-to-many relationships.
• Created and maintained Workflow Rules, Approval Processes, Email Alerts, Field Updates, Task Creation, Outbound Messages, and Time-Dependent Actions to automate business processes.
• Configured Salesforce security settings, including Profiles, Roles, Permission Sets, Sharing Rules, and Organization-Wide Default settings to manage user access and data visibility.
• Developed Salesforce reports and dashboards using Tabular, Summary, and Matrix report formats to provide actionable insights and improve business reporting.
• Maintained data quality by performing duplicate record management, creating validation rules, and implementing formula fields to improve data accuracy.
• Developed and enhanced custom Salesforce applications to improve user experience and streamline business operations.
• Supported data migration activities using Data Loader, ensuring accurate data import, validation, and integrity.
• Integrated third-party applications with Salesforce using web services to improve data exchange and operational efficiency.

Environment:
Salesforce.com Platform, Standard Objects, Custom Objects, Custom Tabs, Profiles, Roles, Permission Sets, Sharing Rules, Workflow Rules, Approval Processes, Validation Rules, Formula Fields, Roll-Up Summary Fields, Visualforce Pages, Email Services, Email Templates, Data Loader, Reports & Dashboards, Change Sets, Developer Console, HTML, Web Services.

Salesforce Administrator Experience

• Managed Salesforce administration activities including user setup, security settings, data management, and platform support.
• Configured Salesforce objects, fields, page layouts, record types, tabs, validation rules, and business processes based on business requirements.
• Created and maintained reports and dashboards to track sales performance, customer accounts, orders, renewals, and business metrics.
• Managed user access using Profiles, Permission Sets, Role Hierarchies, Sharing Rules, and Organization-Wide Default settings.
• Supported Sales Cloud and Service Cloud features including Queues, Web-to-Lead, Lead Assignment Rules, Auto-Response Rules, Lead Conversion, Case Assignment Rules, and Email-to-Case.
• Performed data migration and data maintenance activities using Data Loader, including data imports, updates, validation, and quality checks.
• Built and maintained Salesforce automation using Flow, Process Builder, Workflow Rules, and Approval Processes to improve business efficiency.
• Supported Salesforce deployments using Change Sets, including configuration migration, testing, and production releases.
• Managed sandbox environments, performed sandbox refreshes, and supported testing and deployment activities.
• Installed and configured App Exchange applications to support business requirements and improve Salesforce functionality.
• Provided Salesforce user support by troubleshooting issues, gathering requirements, and implementing system improvements.
• Customized Salesforce Lightning applications using Lightning App Builder to improve user experience.
• Supported Salesforce integrations and data exchange using Salesforce APIs when required.
• Created and maintained documentation, user guides, and process documents for Salesforce users and internal teams.

Environment:
Salesforce Platform, Sales Cloud, Service Cloud, Lightning Experience, Flow, Process Builder, Workflow Rules, Approval Processes, Reports, Dashboards, Data Loader, Workbench, Change Sets, Profiles, Permission Sets, Role Hierarchies, Sharing Rules, Custom Objects, Custom Fields, Page Layouts, Record Types, App Exchange, Salesforce APIs.