Divya Saxena
Summary
16 years of experience at Google across multiple fields such as Project/Program Management, Digital Marketing, Large and SMB customer sales, Agency Business Development and Client Partnerships.
Well-organized, reliable and highly-motivated individual with desire to take on new challenges.
Overview
16
16
years of professional experience
Work History
Product Lead
Google Inc.
Mountain View, CA
04.2021 - 01.2023
- Worked closely with product managers, business teams, product solutions teams, vendor management teams, deployment teams and quality teams to appropriately launch new services for advertisers at scale and bring in consistency in processes.
- Gathered feedback from end users and deployment teams for current and future products and communicated to the development team.
- Built strong relationships with internal and external stakeholders and vendors, coordinating and communicating servicing strategy and requirements for Privacy Centric Measurement Products and delivering against initiatives for cost reduction/better ROI for Google.
- Ensured consistent servicing strategy for new privacy centric measurement initiatives for Google by training deployment teams on new product/feature launches.
- Identified gaps in servicing strategy and helped mitigate risks for Google.
- Design new pilots to test new ways to service clients to reduce dependency on Google and make them self-sustainable long-term.
Sr. Agency Development Manager
Google Inc.
Redwood City, California
04.2015 - 03.2021
- Managed $250M+ in annualized revenue across top Google Premier Partners and their clients driving double digit growth for multiple books of businesses
- Served as a digital marketing consultant and trusted advisor to the leading performance agencies in the US Market helping define growth strategy for them and partnering on key initiatives to help achieve their goals.
- Established strong C-Level relationships with both agency and end clients. Conducted quarterly business reviews and joint business plans meetings with agency C-level execs to develop comprehensive understanding of their goals and build strategies conducive to success of both the end customer and agency.
- Determined business development opportunities and implemented effective strategy for client acquisition. Helped agencies acquire new customers and build pipeline to grow their portfolio of customers and helped diversify services to increase their revenue.
- Delivered training sessions for agency partners on new products and features that help drive Google campaign performance.
- Liaised with internal specialist teams to deliver strategic value adds for partners
Sr. Account Manager
Google
Gurgaon
03.2010 - 03.2015
- Responsible for identifying and developing new business as well as growing existing clients and agencies across Automotive, Education, Retail and Government clients.
- Pitch growth opportunities to CXO through upselling and cross-selling new products & features
- Implemented and optimized client campaigns across search, Display and Youtube
- Awarded multiple Sales awards during this tenure for consistently achieving targets and best upsell pitches.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
Account Associate
Google
Gurgaon , Haryana
05.2007 - 02.2010
- Handled customer emails and chat requests to troubleshoot account and ad serving issues and answer questions, provide information and resolve problems.
- Optimize advertiser accounts to drive performance based on their marketing goals for Tech B2B customers in the North America market.
Education
Bachelor of Arts -
Miranda House
University Of Delhi04.2007
Skills
- Deep Analytical Skills
- Cross functional collaboration
- Strategic Thinking & Problem Solving
- Stakeholder Management
Accomplishments
- Designed effective new program that significantly impacted efficiency and improved operations
- Consistently exceeded revenue targets and productivity goals as a Sales professional
- Turned around multiple client relationships driving double digit YoY revenue growth (upwards of 30%)
- Received multiple accolades from clients for being a trusted advisor to them.
- Earned Recognition through multiple Sales Awards during the tenure for Best Client Pitches/Upsells, received multiple peer recognition awards for onboarding and ramping up team members
Timeline
Product Lead
Google Inc.
04.2021 - 01.2023
Sr. Agency Development Manager
Google Inc.
04.2015 - 03.2021
Sr. Account Manager
Google
03.2010 - 03.2015
Account Associate
Google
05.2007 - 02.2010
Bachelor of Arts -
Miranda House
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