Divya Sharma
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
5
5
years of professional experience
Work History
Outreach and Techincal Assistance Coordinator
Peer Support Coalition Of Florida
Longwood, FL
05.2022 - 07.2023
- Established and nurtured partnerships with diverse agencies, organizations, and individuals to promote and support PSCFL programs, expanding outreach reach
- Maintained up-to-date national resource database, ensuring accurate and user-friendly information for easy access and reference
- Assisted team leaders in securing and writing grants, contributing to successful funding initiatives
- Managed social media platforms, adhering to SAMHSA guidelines, and created engaging posts to enhance visibility and audience engagement
- Maintained partner database, facilitating efficient dissemination of outreach materials and messages
- Collaborated with supervisors and project managers, assisting in developing schedules, monitoring deadlines, and coordinating resources
- Successfully authored and delivered engaging quarterly newsletters that highlighted pertinent community topics, including mental health and peer support.
- Managed and routed approximately 40 calls appropriately per day
- Participated in community events to promote services and engage with public.
- Analyzed trends and data to inform decision-making and program development.
Front Desk Receptionist
The Cut and Color Room
Orlando, FL
09.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Utilized internal software to handle reservations, check-ins, and check-outs, ensuring smooth operations
- Confirmed appointments, communicated with clients, and updated client records
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Built strong relationships with clients, enhancing customer retention rates through excellent service and interpersonal skills
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Communications Intern
RAINN
, IN
08.2020 - 01.2021
- Contributed to the development of creative concepts and marketing strategies for promoting RAINN’s mission
- Conducted research to support future projects and events, identifying communication adjustments based on community trends
- Ensured communication accuracy through proofreading and editing releases
- Created media kits and utilized promotional materials to meet specific strategic initiatives
- Assisted with marketing strategy development to increase public awareness and customer engagement
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
Volunteer Counselor
The Trevor Project, Remote
10.2019 - 06.2020
- Assisted team leaders in maintaining accurate chat/text service records in company database
- Fostered positive and trusting relationships with clients, adhering to TrevorChat guidelines
- Deescalated crisis situations and connected individuals to appropriate community resources
- Engaged adults and youth, providing vital support during challenging times.
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Designed safe and supportive environment for clients to discuss issues
Remote Tutor
Qkids
04.2018 - 12.2019
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles
- Created tailored lesson plans and study guides to teach and assist students in area of study
- Taught students remotely using online video chat platform and other delivery channels
- Developed student confidence through positive reinforcement strategies
Education
Bachelor of Science - Public Administration, Nonprofit Management
University of Central Florida
May 2021
Skills
- Client engagement and assistance
- Database Management
- Data verification
- Fundraising coordination
- Presentation skills
Timeline
Outreach and Techincal Assistance Coordinator
Peer Support Coalition Of Florida
05.2022 - 07.2023
Front Desk Receptionist
The Cut and Color Room
09.2021 - 02.2022
Communications Intern
RAINN
08.2020 - 01.2021
Volunteer Counselor
The Trevor Project, Remote
10.2019 - 06.2020
Remote Tutor
Qkids
04.2018 - 12.2019
Bachelor of Science - Public Administration, Nonprofit Management
University of Central Florida
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