Divya Singh
Tx,TX
Summary
Proven Service Now Developer with a track record of enhancing client satisfaction at Ascension Health by adeptly resolving critical issues and streamlining business processes. Specializes in Service Catalog and Problem Management, demonstrating exceptional troubleshooting skills and a commitment to maintaining high code quality standards. Energetic [Job Title] offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task. Skilled programming in [Software] to develop [Type] applications. Motivated [Job Title] proficient in [Type] programming languages. Background in [Area of expertise]. Provides high level of service to clients in custom application development for mobile devices and proprietary customizations. Versatile developer with over [Number] years of leveraging software engineering and implementing new technologies to maximize development efficiency. Conducting extensive market and consumer research to translate into application features. Acquiring and applying new complex technology concepts in short period of time. Dedicated Application Developer adept at creating new programs and solutions for [Industry] clients. Knowledgeable in [Area of expertise]. Successful technology career history comprising more than [Number] years. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in [Task] and [Task] and offering skills in [Skill] and [Skill]. Fluent in [Language] and accustomed to working with cross-cultural, global teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Now Developer
Ascension Health
09.2021 - Current
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
- Assisted in post-implementation support activities, ensuring a seamless transition from legacy systems to new platforms while minimizing adverse impacts on end-users and overall business operations.
- Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
Service Now Developer
Pepsico
03.2021 - 09.2021
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Enhanced collaboration between IT and business teams by streamlining communication channels using ServiceNow''s built-in messaging and notification features.
- Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.
- Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
- Delivered significant cost savings by optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
- Assisted in post-implementation support activities, ensuring a seamless transition from legacy systems to new platforms while minimizing adverse impacts on end-users and overall business operations.
- Optimized performance of existing applications through continuous monitoring, identifying bottlenecks, and applying necessary patches or updates.
- Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
- Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
- Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
- Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
- Stayed current with industry trends and emerging technologies to ensure the organization remained competitive in its service delivery capabilities through continuous improvement initiatives on the ServiceNow platform.
- Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
- Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
- Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
- Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
- Contributed to successful audits by ensuring compliance with industry regulations as well as internal information security policies through proper configuration of ServiceNow security settings.
- Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
- Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
- Assisted with creation of user manuals.
- Updated technical documentation, product specifications, and technical training materials.
- Wrote code for database applications.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Designed and developed application scripts for test scenarios.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Participated in design and planning exercises for future software rollouts.
- Delivered support training to help customers learn key features of applications.
- Explained project technical risks and benefits during project kick-off.
- Created software applications for Mac and Windows systems.
- Developed and implemented personalized client solutions using programming language expertise.
- Developed multi-channel roadmap for desktop and web applications.
- Created software applications in test-driven development environment.
- Guided team in layout modifications to improve functionality.
- Resolved system test and validation problems to provide normal program functioning.
- Conducted scheduled system upgrades to maximize performance.
- Designed new features for mobile apps to provide mobile functionality for brand features.
- Built databases and table structures for web applications.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Coordinated deployments of new software, feature updates and fixes.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Tested and deployed scalable and highly available software products.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Estimated work hours and tracked progress using Scrum methodology.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Service Now Developer
Vistra Energy
09.2013 - 03.2021
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Enhanced collaboration between IT and business teams by streamlining communication channels using ServiceNow''s built-in messaging and notification features.
- Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.
- Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
- Delivered significant cost savings by optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
- Assisted in post-implementation support activities, ensuring a seamless transition from legacy systems to new platforms while minimizing adverse impacts on end-users and overall business operations.
- Optimized performance of existing applications through continuous monitoring, identifying bottlenecks, and applying necessary patches or updates.
- Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
- Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
- Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
- Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
- Stayed current with industry trends and emerging technologies to ensure the organization remained competitive in its service delivery capabilities through continuous improvement initiatives on the ServiceNow platform.
- Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
- Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
- Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
- Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
- Contributed to successful audits by ensuring compliance with industry regulations as well as internal information security policies through proper configuration of ServiceNow security settings.
- Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
- Assisted with creation of user manuals.
- Wrote code for database applications.
- Updated technical documentation, product specifications, and technical training materials.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Designed and developed application scripts for test scenarios.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Explained project technical risks and benefits during project kick-off.
- Developed multi-channel roadmap for desktop and web applications.
- Optimized dust, temperature and humidity controls for installed systems.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Inspected equipment, assessed functionality, and optimized controls.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested functional compliance of company products.
- Designed and developed analytical data structures.
Skills
- Service Catalog Management
- Problem Management
- Bootstrap framework
- Event Management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Service Now Developer
Ascension Health
09.2021 - Current
Service Now Developer
Pepsico
03.2021 - 09.2021
Service Now Developer
Vistra Energy
09.2013 - 03.2021