Divya Thapa
High Point,NC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Picker Packer
NFI Hanesbrand
- Talented and skilled at completing daily assignments and contributing to team success
- Always willing to take on any task
- Adapts quickly to new needs and policies
- Reliable and punctual employee successfully handles fast-paced work
- Proven willingness to take on any task to support team and help business succeed
- Offers strong multitasking and fast working abilities
- Motivated and skilled at meeting customer needs with expert support
- Stays on top of demands in fast-paced environments by effectively using slow periods
- Maintain organized, clean and safe work areas with diligent attention to important details
- Order preparation Box labeling Task prioritization
- Customer relations Time management Scanner operation
- Dedicated Punctual Kind
- Friendly Multitask, Fulfilled orders accurately using pick lists, order management software, and RF scanners
- Minimized errors by marking materials with identifying information
- Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations
- Received, sorted, and stored incoming inventory in correct bin locations
- Picked and packaged orders and transported using [Equipment]
- Prepared packages in full for delivery to destinations across [Location]
- Maintained warehouse cleanliness with tasks such as sweeping, mopping, and trash collection
- Exceeded performance level requirements by avoiding delays, working quickly, and minimizing mistakes.
Guest Service Representative
Sheraton Hotels
02.2022 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Education
Bachelor of Arts - Psychology
Appalachian State University
Boone, NC06.2024
Skills
- Effective Prioritization
- Customer Needs Assessments
- Cash Register Operations
- Guest Services
- Manage Research
- Relationship Cultivation
- Room Booking
- Hotel Services and Hospitality
- Serve Guests
- Check-Ins and Check-Outs
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Guest Service Representative
Sheraton Hotels
02.2022 - Current
Picker Packer
NFI Hanesbrand
Bachelor of Arts - Psychology
Appalachian State University
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