Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divya Vadlapatla

Tracy,CA

Summary

  • A highly skilled individual with 5 years of experience monitoring product performance and improving quality.
  • Highly adept in technical customer support, bug analysis, troubleshooting, and conflict resolution.
  • Exhibits excellent organizational and problem- solving skills with a strong work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

QA

EY
San Jose, CA
02.2020 - 10.2022
  • Automated regression test suite using GigNow testing framework and added it as part of every build and deploy pipelines in Jenkins thus achieving CI/CD.
  • Implemented various testing methodologies like user acceptance, regression, functional, end-to- end, and integration testing.
  • Acted as a bridge between end-users and the development/product teams, providing clear enhancements, queries, and issue reports using the Zendesk tool.
  • Presented support Demos to management regularly with reports, metrics, and documentation showing the progress. Performed quality assurance to integration platforms like Fieldglass, Twilio, and BRET.

QA

8x8 Inc
San Jose, CA
09.2017 - 02.2020
  • Responsible for end-to-end testing efforts in the QTC project.
  • Experience working on multiple implementations like QTC, dell boomi, referral rewards portal, and upgrades across sales & service cloud.
  • Developed test plan and test cases for each functional area.
  • Hands-on experience configuring SFDC setups like user management, reports, security, custom objects, page layouts, validation rules, and workflows.
  • I configured various Salesforce CPQ elements like price & product rules, document generation, contract lifecycle, and advanced approvals.
  • Tested the workflows involving various business systems like Salesforce,
    CRM and Billing.

Education

Master of Science - Computer Science

Silicon Valley University
San Jose, CA
05.2017

Skills

  • All testing methodologies
  • Bug triage
  • Zendesk tool
  • Confluence
  • JIRA
  • SQL
  • Salesforce CRM

Certification

Salesforce Certified Administrator Salesforce.org (2017-2020)

Timeline

QA

EY
02.2020 - 10.2022

QA

8x8 Inc
09.2017 - 02.2020

Master of Science - Computer Science

Silicon Valley University
Divya Vadlapatla