Divya Vadlapatla
Tracy,CA
Summary
- A highly skilled individual with 5 years of experience monitoring product performance and improving quality.
- Highly adept in technical customer support, bug analysis, troubleshooting, and conflict resolution.
- Exhibits excellent organizational and problem- solving skills with a strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
QA
EY
02.2020 - 10.2022
- Automated regression test suite using GigNow testing framework and added it as part of every build and deploy pipelines in Jenkins thus achieving CI/CD.
- Implemented various testing methodologies like user acceptance, regression, functional, end-to- end, and integration testing.
- Acted as a bridge between end-users and the development/product teams, providing clear enhancements, queries, and issue reports using the Zendesk tool.
- Presented support Demos to management regularly with reports, metrics, and documentation showing the progress. Performed quality assurance to integration platforms like Fieldglass, Twilio, and BRET.
QA
8x8 Inc
09.2017 - 02.2020
- Responsible for end-to-end testing efforts in the QTC project.
- Experience working on multiple implementations like QTC, dell boomi, referral rewards portal, and upgrades across sales & service cloud.
- Developed test plan and test cases for each functional area.
- Hands-on experience configuring SFDC setups like user management, reports, security, custom objects, page layouts, validation rules, and workflows.
- I configured various Salesforce CPQ elements like price & product rules, document generation, contract lifecycle, and advanced approvals.
- Tested the workflows involving various business systems like Salesforce,
CRM and Billing.
Education
Master of Science - Computer Science
Silicon Valley University
San Jose, CA05.2017
Skills
- All testing methodologies
- Bug triage
- Zendesk tool
- Confluence
- JIRA
- SQL
- Salesforce CRM
Certification
Salesforce Certified Administrator Salesforce.org (2017-2020)
Timeline
QA
EY
02.2020 - 10.2022
QA
8x8 Inc
09.2017 - 02.2020
Master of Science - Computer Science
Silicon Valley University