Divya Deepika Venkitasamy
Cloud Administrator
Bellevue,Washington
Summary
Seasoned Azure Administrator with 7-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cloud Administrator
Indsafri LLC
09.2023 - Current
- Project: Brighthouse Financial - Working as cloud administrator in Azure cloud environment, involved in configuring virtual machines, storage accounts and Azure resource groups.
- Administration of Azure AD users, groups and devices.
- Patch management - install latest patches in Windows and Linux VMs.
- Provide share folder access to the users.
- Azure VMs backup and restoration.
- Manage DNS in Windows Active Directory.
- Provide effective incident response and resolution, minimizing impact on business operations.
- Resolve issues and escalate problems with knowledgeable support and quality service.
- Certificate management: Maintain an inventory of all certificates in use at client infrastructure. Work with application owners to provide/renew the certificates to avoid any service disruption.
- ITIL aligned operations with experience in Incident Management, Problem Management, Service Request Management, Change Management.
Technical Support Lead / Team Leader
Cognizant Technology Solutions
05.2009 - 01.2015
- Projects: Hanover Insurance, USA
- Responsibilities: IT infrastructure Operations Support and transitioning.
- Having knowledge in ITIL request fulfillment,PM,IM and CHM.
- Knowledge in industry best practices, standards and regulations.
- Performed ITIL audits and assessments.
- Handled Certification management activities.
- Experience in storage and security operations.
- Experience in handling multi tower transition and steady state operation.
- Perform Service restoration of Windows , Linux Servers and Backup failures.
- Handled NOC operations, SOC operations.
- Handle escalated issues and work closely with the operations team to resolve issues.
- Prepare Standard Operating Procedure (SOP) document and provide knowledge to team members.
- Accountable for KEDB creation / enhancement / consumption.
- Handle FLR improvement, proactive problem management.
- Maintenance of portfolio level plans including associated resourcing plans for the entire infrastructure team.
- Experience in Asset / License Management.
- Preparation of key project documentation.
- Perform daily health checks and manual backups of Windows and Linux servers.
- Prepare weekly/monthly reports and participate in Customer / Cognizant governance meetings.
- Implemented a few Service Improvement Plans (SIP) and Service Transformation Plans (STP) in the project.
- Ensure the SLA adherence of the tickets.
Team Member
Cognizant Internal
08.2009 - 02.2011
- Responsibilities: Monitor and review the security events in SMTP, Web Traffic and DLP Agents.
- Escalate the suspicious incidents to Information Security team.
- Assess the threats associated with the events and prioritize the events.
Education
Bachelors in computer science -
PSG College of Technology
Coimbatore, India 05.2008 - 05.2008
Skills
Azure Cloud
Backup and storage
Networking
Security Operations
Service Now
IBM Tivoli Storage Manager
SolarWinds
MySQL
Postman
Windows
Linux
JIRA
Inter personal skills
Ability to lead team
Communication skills
Personal Information
Nationality: US Citizen (Visa type - H4 with EAD)
Certification
Az-900 Azure fundamentals
Timeline
Cloud Administrator
Indsafri LLC
09.2023 - Current
Team Member
Cognizant Internal
08.2009 - 02.2011
Technical Support Lead / Team Leader
Cognizant Technology Solutions
05.2009 - 01.2015
Bachelors in computer science -
PSG College of Technology
05.2008 - 05.2008
Similar Profiles
Kwazi MsomiKwazi Msomi
Salesforce Developer at IndsafriSalesforce Developer at Indsafri
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
Ravishekhar GeerRavishekhar Geer
Managing Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLCManaging Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLC