Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Volunteer Experience
Languages
Timeline
Generic
DIVYANG OZA

DIVYANG OZA

Anna,TX

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Creative Social Media Manager experienced in managing social media programs across numbers of consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Computer proficient with superb skills in CRM, Adobe suite, Microsoft suites and Social media platforms. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. High-performing Trial Experience Specialist with solid experience in networking, marketing and crisis management. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media and clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Trial Experience Specialist

Go HighLevel
04.2023 - Current
  • Identify, engage and nurture new customer relationships
  • Managed over 15 calls per day
  • Top 5% in current position
  • Align solutions to customer's goals, needs and objectives
  • Develop strong rapport with pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
  • Learn, understand, and be able to articulate and showcase Value Proposition (i.e
  • Capture, Nurture, Close) of HighLevel platform to impact trial to paid metrics
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conduct consultative trial engagement efforts for HighLevel's sales process (via Zoom)
  • Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
  • Collaborate with customers and cross-functional teams to identify compelling solutions
  • Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
  • Provide technical support to customers, if needed (during trial period, more engagement opportunities, more opportunities for conversions)
  • Other duties may be assigned and/or modified as business needs dictate.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Maintained current understanding of market conditions, compliance standards and best practices.

SOCIAL MEDIA MANAGER - TRAINER

GENPACT
12.2021 - 04.2023
  • Increased customer engagement through social media.
  • Managed over 100 calls per day
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Created and implemented impactful strategies to increase company brand awareness and engagement.
  • Suggested and implemented new features to develop brand awareness.
  • Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzed and reported social media and online marketing campaign results.

TECH SUPPORT

HBA- VERIZON
02.2019 - 10.2021
  • Customer service representatives take customer service calls, customer service representatives
  • Increased sales by 10%
  • Provide following: Resolve device
  • Issues using troubleshooting
  • Techniques and providing clear
  • And concise information
  • Explain how company's products and services will improve customer's wireless experience
  • Listen carefully to what customers are saying, assess their needs and use tools and resources at disposal to address concerns
  • Review account information and answer questions about billing or services.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Trained staff members on conducting events and following safety procedures.

TEAM LEAD

BEST BUY
05.2013 - 08.2015
  • Recognize needs of consumer and provide detailed information to consumer about technical specifications of computer hardware/software offered by company
  • Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals
  • Advises customers on technical matters and recommends appropriate computer configurations
  • Extensive experience with all Best Buy POS computer programs
  • Strong upselling skills
  • Very strong ability to work as part of team or alone
  • 1 on 1 coaching
  • Training employees.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Bachelor of Science - Applied Science

University of North Texas
Denton, TX
05.2016

Skills

  • Account management
  • Business development
  • Tech support
  • Management
  • Conversion Strategy
  • Social Media
  • Brand Promotion
  • SEO Optimization
  • Analytics and Reporting
  • Teamwork and Collaboration
  • Positive Attitude
  • Excellent Multitasking
  • Email Marketing
  • Problem-Solving
  • Content Strategy
  • Networking and Relationship Building
  • Attention to Detail
  • Interpersonal Skills
  • Critical Thinking

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% by introducing Go HighlLevel software for digital marketing and CRM.
  • Lean Six Sigma Certified
  • UI/UX design certified
  • Design Thinking Certification
  • People Leadership Certification
  • JavaScript web projects certified
  • Data Bridge Lean Certified

Certification

  • UI/UX Design certification, 06/2022
  • Design Thinking certification, 06/2022
  • People Leadership certification, 03/2022
  • Lean Six Sigma certification, 03/2022
  • JavaScript Web Projects, 06/2022
  • Data Bridge Lean certification, 03/2022

Volunteer Experience

  • Managed 10-15 people team at Best Buy to improve them in their job works
  • Done volunteer work at Verizon wireless including writing cute letters of motivation to old age homes, writing letters to children at the children cancer center
  • Drawn cute arts in a postcard to veterans on Happy Veterans Day

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Trial Experience Specialist

Go HighLevel
04.2023 - Current

SOCIAL MEDIA MANAGER - TRAINER

GENPACT
12.2021 - 04.2023

TECH SUPPORT

HBA- VERIZON
02.2019 - 10.2021

TEAM LEAD

BEST BUY
05.2013 - 08.2015

Bachelor of Science - Applied Science

University of North Texas

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DIVYANG OZA