Divyang Patel
Schaumburg,IL
Summary
Results-driven Business Analyst with over 3 years of experience in credit analytics and system implementation within the financial services industry. Personable and analytical individual with talent for breaking down complex problems and providing actionable insights. Possesses foundational understanding of business operations and data analysis, with proficiency in Excel and SQL. Poised to drive process improvements and support strategic decision-making through data-driven analysis.
Offering strong analytical skills and passion for business operations, coupled with desire to learn and grow in dynamic environment. Brings understanding of data analysis techniques and proficiency in using tools like Excel and SQL. Ready to use and develop analytical and problem-solving skills in Business Analyst role.
Overview
3
3
years of professional experience
Work History
Business Analyst
Cigna Healthcare
08.2024 - Current
- Provided and assisted with end-user training as assigned to provide knowledge transfer of technical solutions implemented by the company
- Participated in Integration and User Acceptance Testing (UAT) and Functionality Testing
- Used JIRA for bug tracking and reporting
- Assist in overseeing User Acceptance Testing to execute and track defects
- Interact with system testers and developers if system features are properly implemented
- Participate in Software Development Life Cycle by creating epics and user stories using JIRA
- Contributed to project update meetings, and document project status and issues
- Facilitated resolution and communication of cross-functional team on issues and decisions
- Created and verified user stories and use case specifications with activity diagrams
- Analyze and document business requirements with the appropriate business leaders/stakeholders
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Fulfillment Center Warehouse Associate
AMAZON
04.2023 - Current
- Experience in receiving, picking, packing, and shipping goods according to established procedures
- Willingness to support teammates during peak periods and assist with crossfunctional tasks as needed
- Strong attention to detail in verifying product information, labeling, packaging to prevent errors
- Capacity to adapt to changing priorities and handle multiple responsibilities simultaneously
- Willingness to go above and beyond to ensure timely delivery and resolve any customer concerns or inquiries
Data & Systems Administration Analyst
PEPSICO
03.2022 - 03.2023
- Conducted IT Business Analysis at PepsiCo, documenting system requirements and technical specs proficiently
- Managed a project optimizing food and beverage formulas, utilizing data analytics for streamlined operations
- Troubleshoot PV system issues, implementing a dependency management procedure in Azure for effective problem resolution
- Maintained IT application system through data cleanup and reference information maintenance, showcasing expertise in data administration
- Designed and implemented SharePoint sites, lists, libraries, and workflows to streamline document management processes, resulting in a 20% increase in team productivity
- Collaborated with developers to create efficient data models and optimize SQL queries for application performance
- Installed new servers and applications to improve network operations
- Developed ServiceNow workflows, business rules, and scripts using JavaScript to automate routine tasks and enhance system functionality
Loan Origination Specialist
JPMorgan Chase & Co.
06.2021 - 03.2022
- Led a high-performing Mortgage Loan Closing team, achieving outstanding results through rigorous compliance procedures
- Documented and communicated system requirements, ensuring compliance and accuracy in loan origination processes
- Utilized pricing models for loan decisions, ensuring competitiveness and profitability
- Prepared detailed reports for management, highlighting project progress and areas of concern
- Conducted market research to identify potential business opportunities and target audiences
Education
Bachelor of Science (Bs) - Management Information Systems
DePaul University
06.2020
Skills
- SAS
- SQL
- Data interpretation
- Business analysis methodologies
- Strategic planning
- Project coordination
- Excellent written and verbal communication
- Presentation skills
- Stakeholder collaboration
- Industry trend awareness
- Multi-tasking
- Timely project delivery
- Azure
- Visio
- Financial services
- MS Office
- Business process improvement
- Software development life cycle
- Business process modeling
- Gap analysis
- Documentation
- Problem-solving abilities
Languages
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Business Analyst
Cigna Healthcare
08.2024 - Current
Fulfillment Center Warehouse Associate
AMAZON
04.2023 - Current
Data & Systems Administration Analyst
PEPSICO
03.2022 - 03.2023
Loan Origination Specialist
JPMorgan Chase & Co.
06.2021 - 03.2022
Bachelor of Science (Bs) - Management Information Systems
DePaul University