DIVYANSH SURI
Active Secret Clearance
Southington,CT
Summary
An Ambitious technology-inclined professional with an ongoing Bachelor of Science degree in Cyber Security Defense working hard to get more exposure as an intern in the IT field. Ability to adapt to new tools as quickly as possible and an intention to grow within the IT world. First-hand experience with IT Level 1, Level 2 tasks, and possesses strong troubleshooting capabilities and customer-oriented attitude .
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Specialist
CT Army National Guard
Middletown, CT
07.2016 - 07.2023
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Researched issues and assessed inefficiencies within supply chain using GCSS-Army program to devise solutions and improve performance.
IT Help Desk Technician
CT Army National Guard
Middletown, CT
09.2020 - 07.2021
- First-hand experience with the configuration and troubleshooting related to switches, routers, and PCs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services and responding to all the messages or emails withing 4 hours.
- Gave presentations/user end training to the users about basic IT troubleshooting, reducing the average number of tickets by 20%.
- Installed more than 40 computers in the Local Area Network, provided wiring support, created and managed more than 70 accounts in Active Directory Users and Computers.
Education
Bachelor of Science - Cybersecurity, Defence
Central Connecticut State University
New Britain, CT 01.2020 - 05.2024
Skills
Nessusundefined
Additional Information
- Honors & Awards , Commendation Medal - US Army | March 2021 Awarded a medal from ARCENT during the deployment for setting up all the computers in a Local Area Network, providing wiring support, and managing all the accounts in Active Directory.
Timeline
IT Help Desk Technician
CT Army National Guard
09.2020 - 07.2021
Bachelor of Science - Cybersecurity, Defence
Central Connecticut State University
01.2020 - 05.2024
Logistics Specialist
CT Army National Guard
07.2016 - 07.2023
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