Diweni Jituboh
Norman,OK
Overview
4
4
years of professional experience
Work History
Substitute Teacher, K-12
Wylie ISD
Wylie, TX
08.2021 - Current
- Administered and graded tests and quizzes and reported performance to primary teacher
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
Customer Service Agent
Zero Variance
Remote, TX
01.2020 - 11.2021
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
Team Leader
Great American Cookies
Wylie, TX
01.2020 - 08.2020
- Positioned as go-to person for up to 7 staff members, troubleshooting complex administrative and training issues promptly
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
Education
Bachelor of Science - Information Studies
University of Oklahoma
Norman, OK05.2024
Skills
- Organizational abilities
- Time Management
- Reliability
- Excel
- Safety awareness
- Group and individual instruction
Accomplishments
- Shining Student Award
- Wylie Way Award
- A Honor Roll
Affiliations
- - Member of Dinner With A Dozen - Alumni Group
- - Member of Delta Delta Delta - Sorority
- - Team Captain of OU Relay for Life
Timeline
Substitute Teacher, K-12
Wylie ISD
08.2021 - Current
Customer Service Agent
Zero Variance
01.2020 - 11.2021
Team Leader
Great American Cookies
01.2020 - 08.2020
Bachelor of Science - Information Studies
University of Oklahoma