Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Dixi  Lopez

Dixi Lopez

Tyler,TX

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Reliable employee seeking Job Title position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of post-secondary education
1
1
Language

Work History

Front Desk Receptionist

Sleep Inn Suites
Tyler, TX
09.2022 - 01.2023
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Coordinated pick-up and delivery of express mail services.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees and payments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Education

Diploma -

Jacksonville High School
Jacksonville, TX
08.2019 - 05.2022

Radiology - Radiologic Technology

Tyler Junior College
Tyler, TX
08.2022 - Current

Skills

    Telephone etiquette

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Software

Microsoft and office 365

Timeline

Front Desk Receptionist

Sleep Inn Suites
09.2022 - 01.2023

Radiology - Radiologic Technology

Tyler Junior College
08.2022 - Current

Diploma -

Jacksonville High School
08.2019 - 05.2022
Dixi Lopez