Dixie Albright
Mesa
Summary
A quick learner and strive to always go beyond what's expected. Love detail and order and believe any job can be done with a friendly attitude. Goal focused and love new challenges.
Overview
5
5
years of professional experience
Work History
Merchant Onboarding Specialist
DoorDash
09.2020 - Current
- In this position I started with a temp agency until February 2021.
- I assist dashers by phone and email with troubleshooting, pay issues, as well as answering questions they may have.
- I assisted in uncovering a trail of fraud that help bring stronger protection for the dashers.
- I have played a role in Mentoring new hires.
- I have been a part of the TTT program leading a class of new hires, helping with a couple of other classes, as well as cross training classes.
- I strive to provide the best customer service I can as well as serve as an essential part to my team.
- While working as Escalated Support for the Dashers I also assisted the Dashers with their 1099 as well as Covid Pay.
- Currently I am part of the Merchant Integrations Onboarding team
- I assist with getting the Merchants Onboarded with their choice of POS system.
Barista
Starbucks
09.2019 - 05.2021
- Provided the best customer service experience possible, while working in a fast pace atmosphere.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Cashier
Pilot Flying J
08.2018 - 09.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Bibb County High School
Centreville, AL05.1996
Skills
- Exceptional Customer Service
- Conflict Resolution
- Adaptive and Creative
- Excellent Memory
- Employee training
- Professional demeanor
- New hire training
- Excellent math skills
- Friendly and outgoing
- Performance improvement
- Sales expertise
- Complex Problem-Solving
- Critical Thinking
- Salesforce
Timeline
Merchant Onboarding Specialist
DoorDash
09.2020 - Current
Barista
Starbucks
09.2019 - 05.2021
Cashier
Pilot Flying J
08.2018 - 09.2019
High School Diploma -
Bibb County High School