Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Dixie Collinson

Owensboro,KY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Seasoned professional in billing and collections processes, in addition to analyst capabilities. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

21
21
years of professional experience

Work History

Application Analyst II

Optum
06.2009 - Current
  • Provided technical support for applications and users.
  • Resolved system issues and monitored performance levels.
  • Worked closely with end-users to understand their needs and ensure satisfaction with application features.
  • Identified gaps between current systems capabilities and desired outcomes.
  • Answered software and clinical application questions with detailed explanations and examples.
  • Offered go-live support during critical activation period for smooth implementation.
  • Defined system goals and devised flow charts and diagrams describing logical operational steps.

Billing Specialist

Optum
02.2008 - 06.2009
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Generated periodic reports summarizing account balances and collection activities.
  • Provided support to other departments within the organization as needed.
  • Developed financial reports detailing accounts receivable aging status.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Managed numerous client accounts to track and collect money owed.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Managed account receivables to maintain payments within net terms.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Submitted claims to insurance companies.
  • Answered customer questions to maintain high satisfaction levels.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Processed invoice payments and recorded information in account database.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Investigated incorrect billings and processed refunds as necessary.

Collections Agent

Escallate, LLC
North Canton, OH
05.2004 - 10.2007
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Drafted correspondence to customers regarding overdue accounts and payment arrangements.
  • Monitored customer accounts for changes in financial status or contact information.
  • Worked closely with external vendors related to collection efforts.
  • Updated account status records and collection efforts.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Upheld privacy and security requirements for customer information.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Received payments and posted amounts to customer accounts.
  • Recorded information about status of collection efforts.
  • Contacted customers with delinquent accounts to solicit payment.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Monitored overdue accounts using automated information systems.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.

Education

OH State Food Service Manager Certification - Food Service Management

Columbus State Community College
Columbus, OH
06-1993

High School Diploma -

East High School
Akron, OH
06-1984

Skills

  • Analytical and Critical Thinking
  • Basic Math
  • Data Entry
  • Problem Resolution
  • Written Communication
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Microsoft Office
  • Self-Directed
  • Verbal Communication
  • Organization and Time Management

Affiliations

  • Support local animal welfare agencies
  • Advocate for minorities
  • Participate in local efforts to provide meals and other needs to women's homeless shelters
  • Former event organizer for OWLSa local women's social group
  • Usher at Trinity Episcopal Church in Owensboro, KY
  • Card and board game player
  • Sports fan
  • Amateur hiker
  • Music lover
  • Believer in Bigfoot

Accomplishments

  • Recipient of 1996 LMHS Cares Award, given by Licking Memorial Hospital(Newark, OH) to employees for outstanding contributions and service to others

Languages

Spanish
Limited

Timeline

Application Analyst II

Optum
06.2009 - Current

Billing Specialist

Optum
02.2008 - 06.2009

Collections Agent

Escallate, LLC
05.2004 - 10.2007

OH State Food Service Manager Certification - Food Service Management

Columbus State Community College

High School Diploma -

East High School

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Dixie Collinson