Dixie Courtney
Conroe,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
RTIC Outdoors
Katy , TX
08.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
Retail Sales Specialist
Victoria Secret
The Woodlands , TX
07.2014 - 03.2020
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Maintained an organized work environment to ensure efficient customer service.
- Operated the cash register to process payments from customers.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Handled customer complaints in a professional manner, responding quickly to resolve issues.
- Advised customers of current promotions and discounts available for purchases.
- Built rapport with customers through friendly conversations about their shopping needs.
- Implemented store policies regarding returns, exchanges, warranties and security procedures.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Processed online orders using the Point of Sale system accurately and efficiently.
- Provided training support for new employees on sales techniques and operational procedures.
- Analyzed customer feedback data to identify areas of improvement within the store.
- Attended trade shows, conferences and other events related to the retail industry.
- Participated in team meetings to discuss strategies for achieving business goals.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Cafeteria Worker
Oak Ridge High School
Conroe, TX
09.2010 - 05.2014
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Stocked shelves with necessary supplies for cafeteria operations.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Operated cash registers accurately and efficiently to process payments from customers.
- Followed health and safety regulations when preparing meals or handling food products.
- Prepared hot entrees according to recipes and instructions provided by supervisor.
- Used proper portion sizes when serving meals to customers.
- Ensured that all ingredients were fresh before using them for meal preparation.
- Recorded daily sales transactions into the point-of-sale system.
- Received orders from vendors and restocked supplies accordingly.
- Trained new staff members on proper food handling techniques and safety protocols.
- Rang up orders on cash register to process cash, credit card and personal check payments.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2003
Some College (No Degree) - Accounting
Lone Star College System
Spring, TXSkills
- Information Security
- Scheduling
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Paperwork Processing
- Positive and Professional
- Retail Sales Customer Service
- Problem Resolution
- Warranty Service
- High-Energy Attitude
- Grammar
- Spanish Translation
Languages
English
Professional
Spanish
Professional
Accomplishments
- Platinum seller at Victoria's Secret for 5 years. Sold over a million dollars.
Affiliations
- Soccer Mom
- Volunteer at your local church
Timeline
Customer Service Representative
RTIC Outdoors
08.2021 - 02.2024
Retail Sales Specialist
Victoria Secret
07.2014 - 03.2020
Cafeteria Worker
Oak Ridge High School
09.2010 - 05.2014
High School Diploma -
Conroe High School
Some College (No Degree) - Accounting
Lone Star College System
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