DIXIE DOMINGUEZ
Franklin Park,IL
Summary
As a proactive and results-driven professional with a diverse background in healthcare, including customer service, care coordination, recruitment, onboarding, and training, I excel in streamlining processes and driving efficiency. With a passion for fixing and improving operations, I thrive in dynamic environments where I can apply my exceptional organizational skills to manage large programs effectively. I am a strong communicator, ensuring that all stakeholders are informed and involved at every phase of a project. By thinking outside the box and challenging the status quo, I consistently seek opportunities to enhance processes and exceed expectations. I take pride in my ability to deliver results and cut down on time spent by implementing innovative solutions. Dedicated to diversity and inclusion, I actively promote equitable practices and have successfully implemented initiatives to increase representation of underrepresented groups in healthcare. By fostering a collaborative and inclusive work environment, I strive to create a positive and supportive atmosphere for all team members. Continual learning is a personal drive, and I am committed to expanding my knowledge base to stay updated on industry trends and best practices. Whether it's through professional development, training others, or improving departmental structures, I am always eager to take on new challenges and contribute to the growth and success of the organization. In summary, I am a highly organized, forward-thinking professional who thrives on improving processes, driving diversity and inclusion, and expanding knowledge. I am committed to achieving tangible results and making a positive impact on the organization's success.
Overview
7
7
years of professional experience
Work History
Residency Coordinator
Cook County Hospital
01.2020 - Current
- Offer and confirm interview dates, coordinate schedules, and facilitate seamless communication between residency candidates and the program
- Compile recruitment information, distribute applications, and promptly notify applicants of interview decisions, ensuring a smooth and efficient application process
- Successfully trained faculty in utilizing Microsoft Teams for interview processes, resulting in streamlined virtual interviews and reducing interview-related questions by 95%
- Developed and implemented a comprehensive website for faculty, providing easy access to information and resources, improving communication within the department
- Monitors and disseminates trainee schedules and manages those rotation schedules throughout the year
- Co-manages the day-to-day administrative operations of Internal Medicine: administrative support, recruitment, onboarding, off-boarding,
- Assists program leaders in creating and deploying program and recruitment surveys
- Functions as a liaison between residents, program director, faculty, GME office, and other internal departments
- Assist with special projects, events such as graduation, and additional events as requested
- Ensures state licensure requirements are met by the program
- Instructs residents of travel reimbursements
- Notifies program director of trainee excessive fatigue/burn out
- Attends GME related conferences
- Monitors compliance for residents within the department
- Ability to work with organizational performance metrics, analyze data, interpret data, create reports, and present information clearly to the department
- Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
- Strong customer service skills and empathy skills
- Enhanced analytical and organizational, problem solving, critical thinking, time management, and conflict resolution skills
- Demonstrate attention to detail, accuracy, and precision
- Proactive and self-starting: able to work confidently to advance goals within broad parameters, and with minimal supervision
- Coordinates department meetings
- Ability to multi-task and meet deadlines in a fast paced and stressful environment
- Ability to uphold professional standards for customer services, confidentiality, and quality of work
- Partners with Program Director regarding program challenges. Identifies methods for improvement and makes recommendation to leadership
Medical Student Coordinator
Cook County
01.2019 - Current
- Highly organized and detail-oriented professional experienced in coordinating medical student programs, managing scheduling and evaluation processes, and providing administrative support
- Proficient in coordinating medical student orientation and exit processes, clinical and teaching assignments, and utilizing scheduling and evaluation software
- Skilled in managing VSAS applications, online student information systems, and department websites to ensure smooth operations
- Proactive in planning and coordinating meetings, conferences, and managing calendars for medical student programs
- Knowledgeable in providing administrative support to program directors and collaborating with palliative care directors
- Strong communication skills in responding to inquiries, preparing correspondence, maintaining reports, and utilizing databases for data analysis and report creation
- Developed and implemented a streamlined onboarding process for the Department of Internal Medicine (IM) and Graduate Medical Education (GME) departments, resulting in significant time savings and a 90% reduction in email volume for the IM department.
- Plans, organizes, and coordinates meetings or special events, including reserving conference rooms, sending, and tracking invitations, procuring food and beverage, and ensuring vendor payment
- Manages the rotation of medical student schedules and conferences
- Coordinates appropriate room set up room and equipment (set up conference calls, audio-visual equipment, projector, etc., as necessary)
- Works with multiple internal departments, external agencies, the public and individuals on a wide range of projects
- Organizes and coordinates clerkship and Sub I schedule
- Liaison between universities and our facility
- Communication, administrative and organizational skills
- Created an organized electronic system for files
- Works with Information Technology department to troubleshoot systems
NICU Administrator
Rush University
12.2018 - 03.2019
- Plans employee and departmental special events
- Creates and maintains expense files for the cost center
- Initiates and or reconciles check requests, purchase orders, travel vouchers, as indicated by the department cost center
- Coordinates manager & staff office space, such as telephone changes, movement of equipment, maintenance request
- Monitors program operation allocations and expenses
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Processes vendor payments, professional development account reimbursements
- Tracks moonlighting and completes payroll for moonlighting
Discharge Coordinator
Advocate Children’s Hospital
01.2017 - 01.2018
- Verbal communication skills necessary to communicate with all staff and patient population of diverse cultures and groups
- Professional demeanor and composure when challenged
- Coordinated transfer of out-of-area patients into in-network facilities.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Function autonomously as a team member in a multidisciplinary team
- Coordinates office space arrangements for managers and staff, handling telephone changes, equipment relocation, and maintenance requests
- Proficient in calculating pay adjustments for holidays, overnight shifts, and moonlighting, ensuring prompt and accurate compensation.
Education
Healthcare Administration
University of St. Francis
2019
Skills
- Diversity & Inclusion
- Program Management
- Data Analysis/Reporting
- Problem Solving
- Database Management
- Analytical Thinking
- Customer Relations
- Multitasking Abilities
- Organizational Skills
- Attention to detail, accuracy, and precision
- Critical Thinking
- Strong Statistical Skills
- Project Management
- Conflict Management
- GME database management
- Proficient Microsoft Office
Timeline
Residency Coordinator
Cook County Hospital
01.2020 - Current
Medical Student Coordinator
Cook County
01.2019 - Current
NICU Administrator
Rush University
12.2018 - 03.2019
Discharge Coordinator
Advocate Children’s Hospital
01.2017 - 01.2018
Healthcare Administration
University of St. Francis