Dixie Gorun

Site Supervisor/Physical Therapist Assistant

VibrantCare Rehabilation

Everett, WA

03.2010 - Current

Managed scheduling, and documentation tasks in compliance with healthcare regulations and insurance requirements.
Assisted in the development of policies and procedures for the delivery of physical therapy services.
Ensured that all necessary documents were completed accurately prior to admission of a new patient.
Implemented changes in processes or systems based on feedback received from customers or employees.
Explained policies, procedures and services to patients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Directed, supervised, and evaluated clerical personnel.
Developed and implemented policies, procedures, and standards for patient services to ensure quality care.
Oversaw scheduling of appointments for patients as well as follow-up visits.
Served as liaison between Boeing administration and external organizations such as insurance companies.
Provided guidance and support to staff in resolving customer service issues or complaints.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked with cross-functional teams to achieve goals.
Worked effectively in team environments to make the workplace more productive.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.