Dixie Lakien
Sacramento,CA
Summary
Hardworking Deli Clerk with 15 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Deli Shift Leader
Kroger QFC
07.2014 - 08.2023
- Improved customer satisfaction by providing efficient and friendly service during busy shifts.
- Enhanced deli department sales through effective merchandising and product promotion strategies.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Skillfully operated deli equipment, resulting in consistent product quality and reduced waste.
- Managed inventory levels, placing timely orders to avoid stock shortages or excesses.
- Trained new team members on proper procedures, fostering culture of teamwork and accountability.
- Worked closely with management to ensure labor efficiency, including scheduling staff according to peak hours for optimal coverage.
- Maintained appropriate food temperatures throughout storage and display areas for optimal freshness and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Service Deli Clerk
TopFood & Drugs
02.2002 - 07.2014
- Enhanced customer satisfaction by providing efficient and friendly service at t deli counter.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared custom sandwich orders for customers, resulting in a increase of repeat business.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Streamlined processes for faster service by pre-slicing popular deli meats during downtimes.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when needed.
- Proactively restocked display cases throughout day, ensuring optimal product freshness and selection for customers.
- Consistently adhered to company policies and procedures, ensuring safe and enjoyable shopping experience for all customers.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Offered product samples to customers, generating additional sales through taste-testing.
Education
GED -
Marshall Island High School (MIHS)
Majuro Marshall Islands06.2015
Skills
- Supply Ordering
- Food safety knowledge
- Sanitation Standards
- Product Rotation
- Safe Food Handling Practices
- Cleanliness and sanitation
- Honesty and Integrity
- Inventory Counts
- Customer Service
Timeline
Deli Shift Leader
Kroger QFC
07.2014 - 08.2023
Service Deli Clerk
TopFood & Drugs
02.2002 - 07.2014
GED -
Marshall Island High School (MIHS)
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