Dixie Larson
Napa,CA
Summary
Sincere Admissions Coordinator with proficiency in educational recruitment and financial aid. Superb recordkeeping, forms processing and data entry abilities. Committed to assisting students with admissions requirements and making each feel welcome upon enrollment. Exceptional skills in problem-solving and handling adversities while remaining professional.
Overview
39
39
years of professional experience
Work History
Admissions Analyst
Napa Valley College
07.1997 - Current
- Independently performing analytical work; interpreting policies and state and federal laws and guidelines; providing students, faculty, and other staff members with information about registration, admissions, and student records in accordance with state and federal guidelines; and analyzing department processes and student records
- PDSO for the SEVIS system and coordinator of International Students.
- Utilize Cranium Café, virtual student services technology, to assist current, present and future students (regardless of disabilities including visually impairment) to connect instantly with their academic support teams and receive immediate help. This way, "walk-in" appointments aren't limited to on-campus students but offered to everyone. Similar to ZenDesk.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Assisted with creation of marketing plans to attract prospective students.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Implemented strategies to increase student recruiting, engagement and retention.
- Successfully worked from home for two years during the pandemic under no supervision.
Admissions Assistant
College of Marin
10.1990 - 06.1997
- Providing direct support of student admissions and/or records, with specific responsibility for performing, recording, updating, and maintaining current official student records; providing general office support to the assigned administrator; and other related work as required in compliance with established policies.
Customer Service Specialist
Mervyns Department Store
01.1984 - 08.1990
- Tracked customer service cases and updated service software with customer information.
- Maintained and managed customer files and databases.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
AS Degree - Studied Real Estate, Sacramento City College
Administration of Justice / Napa Valley College
Napa12.2022
Skills
- Active Listening
- Problem Solving
- Analytical Skills
- Communication
- Time Management
- Detail Oriented
- Able to Lead
- Dedicated
- Clerical Support
- Reminder Calls
- Data Verification
- Cultural Awareness
- Admissions Requirements
Timeline
Admissions Analyst
Napa Valley College
07.1997 - Current
Admissions Assistant
College of Marin
10.1990 - 06.1997
Customer Service Specialist
Mervyns Department Store
01.1984 - 08.1990
AS Degree - Studied Real Estate, Sacramento City College
Administration of Justice / Napa Valley College
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