Dixie Long

Coordinated dispatch operations to ensure timely delivery of materials and information.

• Managed communication between drivers and clients to optimize route efficiency.
• Implemented tracking systems for real-time updates on shipments and deliveries.
• Trained new staff on dispatch procedures and software usage for operational consistency.
• Developed standard operating procedures to enhance workflow efficiency and accuracy.
• Resolved logistical issues by analyzing data and collaborating with team members effectively.
• Monitored performance metrics to identify areas for process improvement and cost reduction.
• Led initiatives to streamline dispatch processes, resulting in increased overall productivity.
• Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
• Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
• Improved customer satisfaction with timely and accurate information updates during service outages or delays.
• Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
• Coordinated logistics, ensuring seamless operations between departments and transportation providers.
• Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
• Maintained strict adherence to safety protocols and regulations, reducing the potential for accidents or incidents on the job site.
• Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
• Collaborated with management teams on strategic planning initiatives for resource allocation, scheduling optimization, and procedural improvements.
• Directed dispatching, routing, and tracking of 80 fleet vehicles.
• Forecasted production schedules and adjusted plans to accommodate changes in demand.
• Enhanced communication efficiency by implementing a streamlined dispatching process.

• Supervised daily operations, ensuring compliance with safety protocols and quality standards.
• Trained new team members on operational procedures and equipment usage.
• Coordinated workflow to optimize productivity and meet service targets.
• Monitored inventory levels, facilitating timely replenishment of supplies.
• Implemented process improvements that enhanced operational efficiency and reduced downtime.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Resolved customer inquiries and issues, maintaining high satisfaction levels.
• Collaborated with management on strategic initiatives to streamline operations.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Trained and supported new staff in administrative procedures and software applications.
• Managed office supplies inventory, coordinating orders to optimize resource availability.
• Implemented process improvements that enhanced team collaboration and productivity.
• Supervised daily office operations, ensuring efficient workflow and adherence to company policies.
• Developed training materials to facilitate onboarding of new employees effectively.
• Monitored performance metrics, providing feedback to enhance team efficiency and morale.
• Maintained a clean, organized, and professional office environment to support maximum productivity.
• Organized office events and meetings, fostering a positive work environment for staff engagement.
• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.

• Safety Officer

Put together DQ File’s for drivers

Ran MVR before hiring drivers

Ran PSP Reports

Verified employment up to three years

Drug Supervisor Certificate

Put together DQ File’s for drivers

Ran MVR before hiring drivers

I am able to Send all Employees for drug screens & Randoms

Set up ELD's for all active drivers to DOT Standards Check logs daily

Checked all monthly maintenance reports

• Billing / Driver Payroll

Billed all my Customers Daily

Paid drivers weekly

Payables & Receivable Paid all incoming and out going Bills Answers any payroll questions that driver or employees may have.

• Intermodal Dispatcher

Enter all delivery orders in DMS to dispatch trucks

Traced all containers in the Lynx to check for ,LFD & cut offs eliminated demurrage .Increased driver productivity by managing dispatches ,Cut the cost of per diem & chassis's. Making sure all containers went back to the port in a timely manner . I go above and beyond to make sure all drivers have what information is needed to get there job done.