Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dixie Marin Arroyo

Denver,CO

Summary

Dynamic customer service executive adept at cultivating relationships and expertly resolving complex customer issues. Demonstrated strengths include exceptional communication, strategic problem-solving, and a strong commitment to enhancing customer satisfaction. Proven experience in training teams, implementing innovative service initiatives, and building lasting rapport with clients.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Panda Express Restaurant
Lakewood , Colorado
09.2021 - 01.2025
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Balanced several duties at once while prioritizing customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Self-initiated efforts to support team by cleaning and organizing workspace without direction.
  • Stayed proactive by anticipating customer needs and preferences.
  • Efficiently rectified any service-related problems.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Delivered clear explanations of meal preparation techniques to guide safe dietary selections.
  • Expanded skill set to enhance team support capabilities.
  • Partnered with team to provide efficient item handling and delivery.
  • Prioritized tasks to meet service objectives efficiently.

Restaurant Hostess

Cuba Cuba Cafe
Denver , Colorado
06.2021 - 08.2021
  • Addressed issues related to customer service and dining experience to keep guests happy.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Coordinated updates on table availability, food options and diner feedback with servers.
  • Supported staff in organizing efficient preparations for various occasions.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Handled bookings, queue coordination, and customized arrangements for groups.
  • Assisted bussers and food runners in ensuring the dining room was set up for guests.
  • Provided timely updates to guests on service availability and highlighted current offerings.
  • Managed guest flow by supervising tables and monitoring server status.

Education

High School Diploma -

Kipp Denver Collegiate High School
Denver, CO
05-2021

Skills

  • Bilingual Communication Skills
  • Team-Oriented Collaboration
  • Conflict resolution
  • Strategic Task Organization
  • Detail-Oriented Approach
  • Dedicated Work Ethic
  • Problem-solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front of House Employee

Panda Express Restaurant
09.2021 - 01.2025

Restaurant Hostess

Cuba Cuba Cafe
06.2021 - 08.2021

High School Diploma -

Kipp Denver Collegiate High School

Similar Profiles

CREATE PROFILE
Dixie Marin Arroyo