Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dixie Olvera

Wakefield,MA

Summary

Proven track record in enhancing patient care and streamlining healthcare processes, notably at R1 RCM. Skilled in HIPAA compliance and patient registration, coupled with a strong empathy for patient needs. Achieved significant improvements in patient satisfaction and operational efficiency through effective problem-solving and relationship building. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

R1 RCM
01.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.

Flinthills Dialysis Tech

PCT
04.2021 - 12.2022
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.

CNA/HHA

Good Shepard Homecare and Hospice
02.2016 - 10.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

No Degree - Phlebotomy

Manhattan Area Technical College
Manhattan, KS
06.2022

GED -

Cloud County Community College
Concordia, KS
09.2008

No Degree - Certified Nursing Assistant

Salina Area Technical College
Salina, KS
08.2001

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Patient check-in
  • Multitasking and Organization
  • Registration and Admissions
  • Phone and Email Etiquette
  • Medical Terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-Solving
  • EMR
  • Relationship Building
  • Quality Assurance
  • Money Handling
  • Insurance Billing
  • Eligibility Determination
  • Payment Processing
  • Patient Education
  • Information Collection
  • EMR Updating
  • Post-Discharge Care Coordination
  • Training Coordination
  • Paging Systems
  • Registration and Scheduling
  • Medical insurance
  • Caring and Empathetic
  • Attention to Detail
  • Calm and Effective Under Pressure
  • Insurance Authorizations
  • Punctual and Hardworking
  • Patient documentation
  • Insurance verifying
  • Resolving Problems
  • Patient interviewing
  • Gathering Information from Patients
  • Data Collection
  • Multi-Line Telephone Systems
  • Patient Confidentiality and Data Security
  • Clerical and Filing Support
  • Payment Collection

Timeline

Patient Access Representative

R1 RCM
01.2023 - Current

Flinthills Dialysis Tech

PCT
04.2021 - 12.2022

CNA/HHA

Good Shepard Homecare and Hospice
02.2016 - 10.2022

No Degree - Phlebotomy

Manhattan Area Technical College

GED -

Cloud County Community College

No Degree - Certified Nursing Assistant

Salina Area Technical College
Dixie Olvera