Customer based individual, who prides herself on doing the absolute best job. Very dependable and hard working. I am a very quick learning person, and enjoy working with the public.
Overview
9
9
years of professional experience
Work History
Medication Technician
Meridian Senior Living
Tomball, Texas
07.2017 - 03.2019
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Reviewed documentation for compliance with requirements and accuracy of information.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Ensured safety and well-being of patients.
Authorized drug refills and provided detailed prescription information to pharmacies.
Took and recorded patients' temperature, pulse and blood pressure.
Administered psychotropic medications and anxiety education to patients to provide mental health care.
Assistant Store Manager
Timewise
The Woodlands, TX
01.2016 - 07.2017
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Conducted store inventories once per quarter.
Processed payments for credit and debit cards and returned the proper change for cash transactions.
Trained and managed associates in customer service and sales techniques.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Kitchen Staff
Stripes Stores
Tomball, Texas
05.2015 - 01.2016
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Oversaw weekly inventory transactions to ensure optimal stock levels and reduced expenses.
Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for the dinner rush.
Removed spoiled food and beverages from inventory and properly disposed of items in approved receptacles.
Reduce health risks by following safety procedures, making food and drink items as trained, maintaining cleaning schedules, restocking regularly and sanitizing equipment according to health department requirements.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Checked refrigerators and freezers for proper functioning and to ensure food had not spoiled.
Followed the “first in, first out” rule so that food was utilized before its expiration date.
Followed the “first in, first out” rule so that food was utilized before its expiration date.
Cashier/Customer Service Representative
CST Industries
Tomball, Texas
07.2010 - 03.2015
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.
Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.
Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Counted cash in register drawer to balance register at beginning and end of shift.
Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.