Dixie Wingo
Saint Augustine,FL
Summary
Proven to enhance customer satisfaction and boost sales, I leveraged my expertise in inventory management and exceptional customer service at Walmart. Skilled in fostering customer loyalty and streamlining sales processes, I consistently exceeded performance expectations. My approach combines meticulous attention to detail with a commitment to creating positive shopping experiences, significantly reducing wait times and driving repeat business.
Overview
1
1
year of professional experience
Work History
Front End Associate
Walmart
03.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Increased sales of promotional items, engaging customers with product benefits and special offers.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
McDonald's
10.2023 - 07.2024
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Provided beverage cups and condiments to increase customer convenience
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Provided customers with information on specials and discount deals.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Provided correct change to customers while following cash handling policies and procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Sales Associate
Seven Eleven
08.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Art
Tocoi Creek High School
11200 St Johns Pkwy St. Augustine, FL 32092 Unite03.2023
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Retail transactions
- Merchandising and display assembly
- Merchandise Recommendations
- Friendly and Helpful
- Cash Handling
- Reliable and Responsible
- Safety and Cleanliness Standards
- Customer Assistance
- Organization
- Team Cooperation
- Store Organization
- Cash Drawer Management
- Cash Register Operation
- Attention to Detail
- Relationship Building
- Basic Mathematics
- Payment Processing
- Store Policies and Procedures
- Building Customer Loyalty
- Customer Needs Assessment
- Retail Merchandising
- Store Opening and Closing
- Exceeding Customer Expectations
- Loss Prevention
- Inventory Management
- Register Opening and Closing
- Sales floor organization
Timeline
Front End Associate
Walmart
03.2024 - Current
Sales Associate
McDonald's
10.2023 - 07.2024
Sales Associate
Seven Eleven
08.2023 - 02.2024
Art
Tocoi Creek High School